Dominik Lehmann
Los Angeles,CA
Summary
Dynamic sales professional with a proven track record in my previous positions, excelling in customer service and relationship building. Adept at upselling and cross-selling, I enhance client satisfaction and loyalty. My strong problem-solving skills and expertise in cash handling ensure efficient operations and positive customer experiences.
I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills while bringing a positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Sales Associate
Living Spaces
North Hollywood, CA
09.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Representative and Music Teacher
Damm Music Center
Wichita, KS
02.2020 - 09.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Designed and delivered engaging music curricula for students of diverse ages and skill levels, fostering a deep appreciation for music theory, performance, and history.
- Instructed students in [specific instruments, e.g. guitar, vocals, bass, and keyboard], vocal techniques, or ensemble performance, improving technical proficiency and musical expression.
- Organized and directed concerts and recitals, enhancing student confidence and showcasing students talent.
Customer Service Representative
Tanganyika Wildlife Park
Goddard, KS
05.2015 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bishop Carroll Catholic High School
Wichita, KS05.2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Complex Problem-solving
- Sales strategies
- POS system operation
- Professional demeanor
- Retail store operations
- Lesson planning
- Appointment scheduling
- Small group instruction
- One-on-one instruction
- Adaptive lesson planning
- Effective teaching methods
- Creative curriculum development
- Small group lessons
- Music theory knowledge
- Capable of teaching ear training
- Lesson scheduling
- Lesson management
- Multitasking Abilities
- Unicycling Abilities
- Expert Juggling technique
Timeline
Sales Associate
Living Spaces
09.2023 - Current
Sales Representative and Music Teacher
Damm Music Center
02.2020 - 09.2023
Customer Service Representative
Tanganyika Wildlife Park
05.2015 - 08.2020
Bishop Carroll Catholic High School