DOMINIQUE ANDERSON
CHICAGO,ILLINOIS
Summary
Led Breast Center operations across multi-site environments by optimizing clinic workflows to improve patient access, reduce wait times, and maintain elevated compliance for audit pass rates.
Overview
30
30
years of professional experience
Work History
Patient Liaison
Northwestern Medicine
Chicago, IL
12.2025 - Current
- Serve as a Patient Liaison, supporting communication between patients, physicians, radiologists, technologists, and clinical staff to ensure a smooth patient experience.
- Manage the charge phone and help run daily floor operations, coordinating workflow and responding to patient and staff needs.
- Serve as the SME for implementation and ongoing development of departmental workflows and processes.
- Provide staff training and education on new processes, workflow changes, and department tools to support consistency and efficiency.
- Provide operational coverage for the Operations Coordinator when out of office, helping oversee daily workflow, address issues, and maintain continuity of department operations.
- Review and coordinate physician schedules to ensure appointments are properly prepared and necessary records and imaging are available.
- Assist the Celonis team in partnering with Northwestern to support the regional rollout and implementation of the Celonis system.
- Collaborate with the Celonis team to identify workflow issues, locate prior imaging, and proactively address scheduling discrepancies.
- Coordinate with outside facilities to obtain prior imaging and records before patient appointments, helping prevent delays and unnecessary visits.
- Collaborate with physicians, technologists, department leadership, and project teams to resolve operational issues and maintain an efficient workflow.
- Prioritize multiple responsibilities while maintaining clear communication and providing excellent patient service.
- Apply leadership, problem-solving, training, and healthcare-management skills to support daily department operations.
BREAST CENTER LEAD
Northwestern Medicine
Chicago, IL
04.2023 - 12.2025
- Lead daily breast center workflows across 2 sites, cutting patient wait times by roughly one-third.
- Train and mentor 12+ assistants with SOPs, boosting competency scores and reducing rework.
- Implement policy updates and checklists, improving compliance audit pass rates quarter over quarter.
- Audit scheduling and task queues weekly, lowering assignment errors and duplicate work.
- Coordinate assistant schedules to match clinic volume, increasing room utilization during peak hours.
- Fostered a collaborative environment by training staff on best practices, enhancing team efficiency and service quality.
- Streamlined department workflows, significantly improving patient processing times and overall department productivity.
- Conducted thorough audits on workflow assignments, identifying improvement areas that led to measurable enhancements in operational efficiency.
- Implemented new policies and procedures, ensuring compliance and elevating service standards across the department.
- Coordinated the Breast Center Assistants' schedule, promoting effective resource allocation and optimizing team performance.
TECH ASSISTANT
Northwestern Medicine
Chicago, IL
04.2012 - 04.2023
- Assist the Radiologist with a daily workflow.
- Assist with rooming patients for their appointments.
- Arranging patient charts.
- Problem solving
PROCESSOR
Randstad Contract Employee—Fiserv
Chicago, IL
06.2012 - 06.2015
- Sort & process checks
- Check for accuracy of processed items before transfer of completed items to separate departments
BREAST CENTER CLERK
Northwestern Memorial Hospital
Chicago, IL
05.2006 - 04.2012
- Maintaining accurate patient files
- Responding to patients via telephone
- Check for accuracy of patient files & assist radiologist
FOOD SERVICE ATTENDANT II
Northwestern Memorial Hospital
Chicago, IL
05.2003 - 05.2006
- Hospitality Hostess in charge of passing dinner trays to patients as well as making sure all trays is cleared out of rooms.
- Comply with current established standards of sanitation and work procedures.
- Check for accuracy of the patient’s diet and make sure they get what they want.
CASHIER
Wendy’s
Chicago, IL
02.2003 - 04.2003
- Handled cash transactions thoroughly as well as issue receipts.
- Prepared food efficiently so that customer didn’t wait.
- Provided legendary customer service to keep scores up.
MACHINE OPERATOR
M&M Mars
Chicago, IL
06.2000 - 10.2001
- Worked on the assembly line to assure efficient operation of the machinery.
- Made adjustments like clearing candy jams and watching for defective packaging.
- Performed candy wrapper changes as well as candy packaging.
CLERICAL AID
West Pullman Bank
Chicago, IL
06.1996 - 06.2000
- Updated retrieved and organized files.
- Communicated with bankers of services via telephone.
- Provided excellent customer service.
Education
MBA - Healthcare Management
Lewis University
Romoville, IL09.2026
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Neal F. Simeon High School
Chicago, IL01.2000
Skills
- Word (Experienced), Excel (Experienced), PowerPoint, Office procedures, Greeting, Filing, Typing, Communication (Expert), Customer service (Expert)
Personal Information
Title: Breast center Lead
Timeline
Patient Liaison
Northwestern Medicine
12.2025 - Current
BREAST CENTER LEAD
Northwestern Medicine
04.2023 - 12.2025
PROCESSOR
Randstad Contract Employee—Fiserv
06.2012 - 06.2015
TECH ASSISTANT
Northwestern Medicine
04.2012 - 04.2023
BREAST CENTER CLERK
Northwestern Memorial Hospital
05.2006 - 04.2012
FOOD SERVICE ATTENDANT II
Northwestern Memorial Hospital
05.2003 - 05.2006
CASHIER
Wendy’s
02.2003 - 04.2003
MACHINE OPERATOR
M&M Mars
06.2000 - 10.2001
CLERICAL AID
West Pullman Bank
06.1996 - 06.2000
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Neal F. Simeon High School
MBA - Healthcare Management
Lewis University