Dominique Days
St. Petersburg,FL
Summary
Dynamic professional with extensive experience in customer service and inventory management, notably at Burger King. Proven track record in training staff and enhancing team performance. Skilled in cash handling and fostering customer relationships, driving repeat business through exceptional service and effective communication. Committed to operational excellence and team collaboration.
Overview
11
11
years of professional experience
Work History
Cashier
Zaxbys
St. Petersburg, FL
05.2025 - 12.2025
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with inquiries, ensuring satisfaction and repeat business.
- Collaborated with team members to meet daily sales goals and improve service speed.
- Handled cash management tasks, including counting registers and reconciling discrepancies.
- Trained new staff on operating procedures and effective customer interaction techniques.
- Monitored inventory levels, alerting management for timely restocking of supplies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Lead Manager
Burger King
Clearwater, FL
03.2022 - 03.2024
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Implemented training programs for new staff, improving onboarding efficiency and team performance.
- Coordinated inventory management, optimizing stock levels to reduce waste and costs.
- Analyzed sales data to identify trends, inform menu adjustments, and enhance promotional strategies.
- Led cross-functional teams in executing marketing initiatives, driving brand awareness and customer engagement.
- Developed standard operating procedures, enhancing operational consistency across shifts and locations.
- Mentored junior managers in leadership practices, fostering a culture of continuous improvement within the team.
- Evaluated employee performance metrics, providing constructive feedback to enhance team productivity and morale.
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Boosted team productivity by implementing efficient project management strategies.
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
- Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
- Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
Overnight Stocker
Walmart
Bradenton, FL
01.2015 - 01.2016
- Stocked shelves efficiently to optimize product availability and customer satisfaction.
- Assisted in inventory management by organizing merchandise and maintaining accurate stock levels.
- Operated equipment such as pallet jacks and forklifts to facilitate the stocking process.
- Collaborated with team members to ensure timely restocking of high-demand items during peak hours.
- Implemented safety protocols while handling products to ensure a safe working environment.
- Trained new employees on stocking procedures and best practices for efficient workflow.
- Monitored product expiration dates, ensuring compliance with company standards for freshness and quality.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Education
High School Diploma -
Lakewood High
St. Petersburg, FL06.2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Product restocking
- Product knowledge
- Merchandise restocking
- Staff training
- Guest inquiries
- Inventory management
- Order packaging
- Sales expertise
Timeline
Cashier
Zaxbys
05.2025 - 12.2025
Lead Manager
Burger King
03.2022 - 03.2024
Overnight Stocker
Walmart
01.2015 - 01.2016
High School Diploma -
Lakewood High