Summary
Overview
Work History
Education
Skills
Timeline
Server

Dominique Dewitt

Bronx,NY

Summary

Proven hospitality professional with a track record of enhancing guest experiences at Madison Square Garden through exceptional customer service and efficient cash handling. Skilled in multitasking and maintaining a professional appearance, consistently achieving high levels of customer satisfaction. Expertise in hospitality service, underpinned by a strong work ethic and guest engagement abilities. Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable Server Tec successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

14
14
years of professional experience

Work History

Server

Convene
10.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

AllTeam
02.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Martin Williams
02.2023 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Banquet Server

Metropolitan Club
02.2018 - 02.2020
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Handled food and beverage orders for up to 50-500 guests, delivering prompt and friendly service.
  • Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Service Technician

Hebrew Rehabilitation Center
09.2016 - 04.2018
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Inspected dishes and utensils for cleanliness.
  • Maintained clean and safe work environment.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.

Prep Cook

Levy Restaurants (Barclay Center)
11.2011 - 07.2016
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.

Concessions Worker

Madison Square Garden, MSG
09.2010 - 06.2015
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.

Education

GED -

MECO
New York, NY

Skills

Strong Work Ethic

Exceptional customer service

Cash Handling

Guest Engagement

Professional Appearance

Hospitality service expertise

Timeline

Server

Convene
10.2023 - Current

Cashier

Martin Williams
02.2023 - 04.2023

Server

AllTeam
02.2022 - Current

Banquet Server

Metropolitan Club
02.2018 - 02.2020

Service Technician

Hebrew Rehabilitation Center
09.2016 - 04.2018

Prep Cook

Levy Restaurants (Barclay Center)
11.2011 - 07.2016

Concessions Worker

Madison Square Garden, MSG
09.2010 - 06.2015

GED -

MECO

Similar Profiles

CREATE PROFILE
Dominique Dewitt