DOMINIQUE DIAZ
Charlotte,NC
Summary
Motivated and results-driven Customer Service Representative, passionate about providing customers with exceptional service. Effectively resolve customer issues, enhance satisfaction, and retention. Eager to contribute to your team and learn more about information technology.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ripple Fiber
Charlotte, NC
05.2024 - Current
- Answer incoming customer calls, emails, and messages while providing information about products, services, and policies.
- Helped manage customer account information to ensure all customer data is accurate and secure.
- Assisted with customer billing and inquiries, scheduling, and retention efforts.
- Resolving customer issues and complaints in a timely manner.
- Worked efficiently with colleagues to improve customer satisfaction.
Sales Associate/Customer Service
Best Buy
Charlotte, NC
11.2022 - Current
- Assisted customers with knowledge and detailed information about products
- Top membership and credit card salesperson
- Operate the register while checking customers out or processing returns
- Diagnosis of customers computer issues
- Maintained inventory systems for returned items
Production Associate
The Hartley Company
Charlotte, NC
11.2021 - 03.2022
- Renovating clients kitchens and bathrooms
- Installation of cabinets and floors in clients homes
- Assisted in helping production by sanding and painting
- Communicated with local contractors to discuss needed quantity of product
- Operated heavy machinery
Line Cook
Panera Bread
Charlotte, NC
08.2020 - 02.2021
- Prepared food items and cook food to specified standards
- Maintain sanitary and clean kitchen by handling food properly
- Stock supplies and food items
- Implemented quality control measures to customers satisfaction
Education
High School Diploma -
David W. Butler High School
Charlotte, NC01.2021
Skills
- Bilingual- Spanish and English
- Team collaboration
- Leadership
- Computer skills
- Task management
- Sales methodologies
- Billing assistance
- Communication skills
- Customer retention
Timeline
Customer Service Representative
Ripple Fiber
05.2024 - Current
Sales Associate/Customer Service
Best Buy
11.2022 - Current
Production Associate
The Hartley Company
11.2021 - 03.2022
Line Cook
Panera Bread
08.2020 - 02.2021
High School Diploma -
David W. Butler High School
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