
Restaurant General Manager with 20+ years in hospitality, advancing from entry-level roles to managing high-volume restaurants and special events. Proven leader skilled in staff development, operations management, event planning, and customer relations. Adept at driving revenue growth, improving efficiency, and delivering exceptional guest experiences.
-Oversee daily operations, ensuring quality service and efficient restaurant workflow
-Hire, train, supervise, and motivate staff to maintain strong performance and teamwork
-Manage scheduling, labor costs, inventory, and cash handling
-Coordinate special events including rehearsal dinners, restaurant buyouts, and cotillion dinners, managing menus, inventory, and planning, resulting in repeat business and new clientele
-Handle guest concerns and maintain compliance with health, safety, and sanitation standards
-Managed daily operations, staff supervision, scheduling, and shift leadership
-Trained and mentored employees, ensuring service consistency and efficiency
-Planned and executed annual block parties, overseeing permits, security, vendors, live music, sound, and inventory for daily sales exceeding $50,000
-Handled cash, POS transactions, inventory, and ordering
-Resolved customer concerns to maintain positive guest experiences
-Delivered high quality service in a fast paced restaurant and bar while crafting specialty cocktails
-Built guest relationships and maintained safety and sanitation standards
-Trained new employees and maintained inventory
-Greeted and seated guests promptly, managed reservation system optimizing table turnover and guest experience
-Provided attentive service, menu guidance, and teamwork in high-volume setting
-Trained new employees and opened new stores
-Built guest relationships and maintained a clean and efficient bar
-Maintained cleanliness and organization of dining area to enhance guest experience.
-Adapted to fast-paced environment by managing multiple tables while maintaining service quality.
-Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
-Learned daily specials to optimize upsells
-Restaurant & Bar Operations I General Management I Staff Hiring & Training
-Scheduling & Labor Management I Customer Service & Client Relations
-Inventory, Ordering & Cost Control I Cash Handling & POS Systems ( Aloha, Micros)
-Health, Safety, & Sanitation Compliance I Event Planning & Party Coordination
-Microsoft Office & Quickbooks