Dominique Grimes
New York,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Work From Home Agent
Turnbull & Asser
New York, NY
02.2022 - 02.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
Lead Security Officer
Brosnanrisk
New York, NY
09.2018 - 02.2022
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Wrote detailed reports of all security breaches and investigations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Streamlined daily operations for increased efficiency, effectively delegating tasks to team members.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Front Desk Concierge
M Level Concierge
New York, NY
04.2016 - 04.2018
- Used internal software to process reservations, check-ins and check-outs.
- Upheld hotel policies and procedures by providing high level of customer service.
- Implemented effective strategies for managing overbookings and walk-ins, minimizing guest dissatisfaction during high demand periods.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Maintained accurate and up-to-date records of guest information.
- Created welcoming and comfortable environment for guests.
- Managed approximately 20 - 50 guests per day.
Education
GED -
06.2012
Skills
- Teamwork and Collaboration
- Computer Skills
- Transaction Processing
- 65 wpm Typing Speed
- Phone Etiquette
- Direct Sales
Timeline
Work From Home Agent - Turnbull & Asser
02.2022 - 02.2024
Lead Security Officer - Brosnanrisk
09.2018 - 02.2022
Front Desk Concierge - M Level Concierge
04.2016 - 04.2018
Boys And Girls High School - GED,
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceAccomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.