Samarie Hayes
Oakland,CA
Summary
Dynamic and results-driven Work From Home Agent with a proven track record at Tech Mahindra Business Services. Excelled in leveraging Aegis CRM to enhance customer satisfaction and streamline call handling processes. Known for exceptional problem-solving skills and maintaining composure under pressure, fostering teamwork, and driving customer service excellence.
Overview
2
2
years of professional experience
Work History
Work From Home Agent
Tech Mahindra Business Services
01.2023 - 10.2024
Education
N/A -
East Bay Arts
Hayward Ca 06.2022
Skills
- Goal oriented
- Aegis CRM
- Typing speed
- Phone etiquette
- Call handling
- Customer service
- Computer skills
- Understanding customer needs
- Calm and professional under pressure
- Teamwork and collaboration
- Problem resolution
- Call documentation
- LiveChat messaging
- Call center operations
Timeline
Work From Home Agent
Tech Mahindra Business Services
01.2023 - 10.2024
N/A -
East Bay Arts
Similar Profiles
Prathmesh VyasPrathmesh Vyas
Customer Service Executive at Tech Mahindra Business Services (Three Ireland)Customer Service Executive at Tech Mahindra Business Services (Three Ireland)
Aftabali SayyedAftabali Sayyed
Customer relations advisor at Tech Mahindra Business services LTDCustomer relations advisor at Tech Mahindra Business services LTD
Akash GavaliAkash Gavali
Desktop Support Engineer at Tech Mahindra Business Services Ltd.Desktop Support Engineer at Tech Mahindra Business Services Ltd.
Stephan CrastoStephan Crasto
Real Time Analyst at Tech Mahindra Business Services LtdReal Time Analyst at Tech Mahindra Business Services Ltd
JANAE GREENJANAE GREEN
Director of Human Resources at LifeMovesDirector of Human Resources at LifeMoves