Dominique Harris
Queens,NY
Summary
Highly experienced customer service professional. Able to handle a high volume of customer calls in a fast paced environment, with minimum supervision,while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Outstanding problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalation.
Overview
6
6
years of professional experience
Work History
Marketing Associate
NYC Diamond Boutique
2019.10 - 2021.06
- Edited website content and database to keep information correct and up-to-date.
- Developed marketing strategies and resolved problems to drive sales.
- Planned and executed events and marketing programs to increase qualified leads.
- Performed ongoing analysis to develop and advance future marketing strategies.
Bartender
PF Changs Restaurant
2018.09 - 2020.03
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Concierge
Crown Inn
2017.06 - 2018.08
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Administrative Assistant
YWCA
2017.06 - 2018.05
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Bookkeeper
Keyfood Fresh Corp
2015.01 - 2016.04
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
Education
Associate of Science - Medical Assisting
Career Institute of Health And Technology
Brooklyn, NY05.2015
Skills
- Brand Building
- Research and Trend Analysis
- Strategic Planning
- Market Analysis
- Guest Relations
- Scheduling
- Data Entry
Timeline
Marketing Associate
NYC Diamond Boutique
2019.10 - 2021.06
Bartender
PF Changs Restaurant
2018.09 - 2020.03
Concierge
Crown Inn
2017.06 - 2018.08
Administrative Assistant
YWCA
2017.06 - 2018.05
Bookkeeper
Keyfood Fresh Corp
2015.01 - 2016.04
Associate of Science - Medical Assisting
Career Institute of Health And Technology
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