Dominique Johnson

• Lead overall store operations for a high-volume retail location generating $50+ in annual sales
• Develop and coach executive leadership team and 100+ team members
• Drive sales growth through strategic merchandising, payroll optimization, and inventory control
• Oversee P&L accountability, expense management, and shrink reduction
• Champion guest experience initiatives resulting in improved NPS and loyalty metrics
• Execute company initiatives including remodels, seasonal transitions, and omnichannel fulfillment strategies
• Build succession plans and talent pipelines to strengthen bench depth

Key Achievements:

• Increased year-over-year sales by 3%
• Reduced operational shrink by 5%
• Promoted 7 internal leaders into advanced roles

• Led General Merchandise operations including inbound, outbound, replenishment, presentation, pricing, Food and Beverage, flexible fulfillment and inventory accuracy (team size 50+)
• Oversaw truck unload, backroom organization, guest ready salesfloor and workload planning
• Improved in-stock metrics and reduced backroom errors through process discipline
• Partnered cross-functionally to improve fulfillment speed and on-shelf availability
• Managed payroll to align workload with sales trends and seasonal volume
• Developed Team Leaders and created succession bench strength

Key Achievements:

• Led the store through the pandemic, where we saw a sales growth of 20%+
• Increased truck process efficiency by and added 100 extra trucks to account for increased sales
• Reduced operational defects and pricing discrepancies

• Managed daily operations of assigned workcenter
• Coached team members on performance standards and guest engagement
• Maintained operational compliance and brand presentation
• Was leader on duty twice a week as a universal peer leader

• Developed and implemented youth engagement programs, enhancing participation and fostering community involvement among local families.
• Supervised a team of youth service staff, ensuring high-quality service delivery and compliance with organizational standards.
• Held high standards and walked state regulated food visits