Dominique King
Store Director
Carpentersville,IL.
Summary
Adaptable Store Director with over nine years of experience in providing outstanding customer service in the retail grocery industry. Adept at training new employees, assessing sales performance, assigning tasks and preparing reports for managers. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
16
16
years of professional experience
13
13
Years of staff management experience
Work History
Store Director
Jewel
Osco, IL
08.2019 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
Shift Manager
White Castle
Addison, IL
05.2015 - 07.2021
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Store Manager Trainee
Jewel
Elgin, IL
08.2013 - 08.2019
- Maintained accurate bookwork, record keeping, and email communications.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Assisted in recruiting, hiring, training, and performance reviews of team members.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Upheld great standards of leadership for employees, consistently leading by example for efficiency throughout daily operations
Student Manager
Northern Illinois University Housing &Dining
DeKalb, IL
06.2009 - 08.2013
- Led teams of 5-15 in daily operations (Overall staff of 75 people)
- Implemented strategies for better service and efficiency
- Conducted interviews for hiring, promotions and performance appraisals
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
- Planned special events for students, increasing engagement and satisfaction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
MBA - Business Administration
Northern Illinois University
DeKalb, IL 08.2012 - 08.2013
Master - International Management
IAE The Bordeaux University
Bordeaux, France 08.2012 - 08.2013
Bachelor of Science - Management
Northern Illinois University
Dekalb, IL 08.2008 - 05.2012
Bachelor of Arts - Psychology
Northern Illinois University
DeKalb, IL 08.2008 - 05.2012
Skills
Staff leadership
Coaching and mentoring
Relationship building and management
Staff training and development
Goals and performance
Employee laws and regulatory compliance
Quote
Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.
Conrad Hilton
Timeline
Store Director
Jewel
08.2019 - Current
Shift Manager
White Castle
05.2015 - 07.2021
Store Manager Trainee
Jewel
08.2013 - 08.2019
MBA - Business Administration
Northern Illinois University
08.2012 - 08.2013
Master - International Management
IAE The Bordeaux University
08.2012 - 08.2013
Student Manager
Northern Illinois University Housing &Dining
06.2009 - 08.2013
Bachelor of Science - Management
Northern Illinois University
08.2008 - 05.2012
Bachelor of Arts - Psychology
Northern Illinois University
08.2008 - 05.2012