Summary
Overview
Work History
Skills
Timeline
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Dominique Lemons

Chicago,IL

Summary

Experienced Office Management and Administration Professional, optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

3
3
years of professional experience

Work History

Client Advisor

TODS Italy
Chicago, IL
06.2024 - Current
  • Fostered prospects and turned them into VIC spenders by leading with knowledge of their lifestyle, showing, and suggesting products for their specific needs. Building lucrative sales through strategic outreach.
  • Using critical thinking skills to execute personalized outreach via email, texting, and video calls.
  • Connected with clientele through digital channels for seamless customer service.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Highlighted appealing attributes of products during photography sessions to increase purchase interest.
  • Identified client needs and provided tailored solutions.

Lead Brand Ambassador

Canada Goose
Atlanta, GA
08.2023 - 01.2024
  • Assisted in opening flagship ATL- Canada Goose- September 2023
  • Trained team members in successful client retainment strategies to meet operational and sales targets via cross selling and client engagement
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Kept meticulous client notes and updated account information in company databases.

Lead Client Advisor

Balenciaga
Atlanta, GA
05.2022 - 07.2023
  • Strengthened client relationships through proactive communication and follow-up on inquiries.
  • Participated in networking events to establish valuable connections within the industry and community at large.
  • Conducted comprehensive financial analysis to provide clients with strategic investment advice.
  • Collaborated with team members to develop innovative solutions for complex client needs.

Skills

  • Client development
  • Exceptional communication
  • Personalized service
  • Luxury Product Expert
  • Problem Solving
  • Tech Savviness
  • Operational efficiency
  • Microsoft Excel
  • Customer database systems
  • Team management
  • Client Acquisition Strategies
  • Upselling strategies
  • Critical thinking

Timeline

Client Advisor

TODS Italy
06.2024 - Current

Lead Brand Ambassador

Canada Goose
08.2023 - 01.2024

Lead Client Advisor

Balenciaga
05.2022 - 07.2023

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Dominique Lemons