Dominique Lounberg
Arlington,VA
Summary
As a hostess at Ted’s bulletin, I create a welcoming atmosphere by being upbeat and responsive to customer needs. I focus on building relationships with guests, especially regulars, and maintaining a friendly environment with coworkers. My responsibilities include checking and cleaning bathrooms, occasionally assisting with bussing tables or running food, and maintaining good communication with management regarding reservations and potential conflicts, greeting and taking customers to their tables, answering questions about menu items or other inquiries and keeping the mood of the restaurant upbeat and welcoming. I accurately estimate wait times based on customer turnover and make assertive decisions to ensure smooth operations. I enjoy being the first and last friendly face guests see, making their dining experience memorable.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Teds bulletin
Arlington, VA
09.2024 - 06.2025
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Cleaned bathroom, restocked toiletries needed for our bathrooms.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered telephone to provide dining information and take reservations.
- Answered phones promptly to record and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Monitored dining area to assess server capacity and estimate wait times.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
Education
High School Diploma -
Yorktown High School
Arlington, VA06-2025
Skills
- Customer service
- Reservation management
- Conflict resolution
- Team collaboration
- Effective communication
- Time management
- Active learning
- Attention to detail
- Friendly demeanor
- Greeting guests
- Handling complaints
- Problem-solving
- Cleanliness and hygiene
- Relationship building
- Personal presentation
- Assertiveness
- Conflict de-escalation
- High volume dining
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Hostess
Teds bulletin
09.2024 - 06.2025
High School Diploma -
Yorktown High School