Dominique Lowe
Houston,Tx
Summary
Results-driven and reliable professional adept at effectively overseeing multiple priorities while maintaining a positive attitude. Demonstrates a proactive approach and a commitment to assuming additional responsibilities to contribute to team objectives. Detail-oriented team player with a proven track record of strong organizational skills. Possesses hands-on and self-taught expertise in robotics and PC building, showcasing a unique blend of technical proficiency and problem-solving capabilities. Capable of managing multiple projects concurrently with a high level of precision. Actively pursuing and sustaining a full-time position that presents professional challenges, leveraging exceptional interpersonal, time management, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
CVS Specialty Pharmacy
10.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Information Technology Specialist
Alorica
04.2022 - 08.2023
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Streamlined IT processes for increased efficiency through development of automated solutions.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
Team Leader Manager
Buccee's
08.2017 - 12.2019
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Implemented training programs to maximise team member development and potential.
Education
Bachelor Cybersecurity And Information Assurance - Cybersecurity
West Governors University
Millcreek, UT12.2024
Associate of Arts - Computer Science And Programming
Houston Community College
Houston, TX05.2016
High School Diploma -
Houston Academy For International Studies
Houston, TX05.2016
Skills
- Analytical and Critical Thinking
- Team Building
- Excellent Communication
- Cultural Awareness
- Flexible and Adaptable
- Project Management
- Technology Support
- Helpdesk Services
Languages
Chinese (Mandarin)
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Patient Service Representative
CVS Specialty Pharmacy
10.2023 - Current
Information Technology Specialist
Alorica
04.2022 - 08.2023
Team Leader Manager
Buccee's
08.2017 - 12.2019
Bachelor Cybersecurity And Information Assurance - Cybersecurity
West Governors University
Associate of Arts - Computer Science And Programming
Houston Community College
High School Diploma -
Houston Academy For International Studies