Summary
Overview
Work History
Education
Skills
Diplomasandhobbies
Languages
Timeline
Generic
Dominique Mena

Dominique Mena

Summary

Hardworking and passionate customer service professional with proven multitasking abilities, dedicated and goal-oriented . Committed to ensure customer satisfaction by providing exceptional service and unmatched support. Possesses versatile skills in conflict resolution, communication, and problem-solving. Recognized for adaptability and proactive approach in delivering effective solutions, ensuring customer satisfaction and loyalty. Brings fresh perspective and strong commitment to quality and success.

Overview

16
16
years of professional experience

Work History

Hostess | Waitress | Bartender

BAREBURGUER
05.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Hair and Makeup Artist

Freelance
09.2015 - Current
  • Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
  • Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
  • Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
  • Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.

Hostess | Waitress | Buzzer

THE BARKING DOG
03.2022 - 12.2022
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests and managing multiple orders simultaneously without compromising quality or accuracy, while maintaining a calm demeanor.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Community Manager

Cerebral Skateboard Films
02.2015 - 12.2016
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.

Production Assistant | Art Direction | Actress

Various Independent Films
08.2011 - 10.2015
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Maintained a safe and clean work environment, contributing to overall team productivity.
  • Provided art direction on photography shoots, ensuring final images aligned with overall design vision.
  • Coordinated cross-functional departments such as art direction, cinematography, costume design ensuring cohesion between all elements of the film.
  • Worked effectively under pressure, consistently meeting tight production deadlines without sacrificing performance quality.

Administrative Assistant

Movistar Call-Center Catering Service
01.2013 - 12.2013
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Administrative Assistant | Hostess | Waitress

ALOHA OHANA Restaurant
01.2009 - 12.2012
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

Master Makeup Artistry Program -

The Makeup Academy
New York, NY
05-2022

Professional Makeup Artist Program -

Lorena Carrillo - Makeup School (Kryolan)
Quito, Ecuador
03-2016

Technology degree - Film production and Acting

INCINE – Instituto Superior de Cine y Actuación
Quito, Ecuador
12.2015

High School Diploma -

American School of Quito
Quito, Ecuador
07-2009

Skills

  • Customer Service
  • Verbal Communication
  • Negotiation
  • Conflict Resolution
  • Multitasking Abilities
  • Resourceful
  • Creative Thinking
  • Deadline-oriented
  • Microsoft Office applications

Diplomasandhobbies

New York Fashion Week (2022-2023-2024), Paris Fashion Week (March 2024), Cannes Film Festival (May 2024)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

Hostess | Waitress | Bartender

BAREBURGUER
05.2023 - Current

Hostess | Waitress | Buzzer

THE BARKING DOG
03.2022 - 12.2022

Hair and Makeup Artist

Freelance
09.2015 - Current

Community Manager

Cerebral Skateboard Films
02.2015 - 12.2016

Administrative Assistant

Movistar Call-Center Catering Service
01.2013 - 12.2013

Production Assistant | Art Direction | Actress

Various Independent Films
08.2011 - 10.2015

Administrative Assistant | Hostess | Waitress

ALOHA OHANA Restaurant
01.2009 - 12.2012

Technology degree - Film production and Acting

INCINE – Instituto Superior de Cine y Actuación

Master Makeup Artistry Program -

The Makeup Academy

Professional Makeup Artist Program -

Lorena Carrillo - Makeup School (Kryolan)

High School Diploma -

American School of Quito

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Dominique Mena