Dominique Morales
El Paso,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
McDonald's Restaurant
12181 Eastlake Blvd El Paso Tx 79928
06.2018 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
Socorro High School
El Paso, TX04.2020
Skills
- Department Oversight
- Operations Oversight
- Business Development
- Store Organization
- Customer Relations
- Sales Growth
- Business Development and Planning
- Cost Control
- Assignment Delegation
- Relationship Building and Management
- Hiring and Training
- POS Systems
- Inventory Control
- Customer Experience
- Staff Scheduling
Languages
English
Native or Bilingual
Spanish
Professional Working
Certification
- Shift leader certification
- Department Manager Certification
- HU Certification (store Manager)
Timeline
Assistant Store Manager
McDonald's Restaurant
06.2018 - Current
High School Diploma -
Socorro High School