Dominique Moreno
El Paso,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Specialist
Partners Personnel
03.2022 - Current
- Running backgrounds, and administrating drug test making sure the candidate is able to pass both
- Making sure the associates are turning in their hours on time and clients are making payments when due so that the associates get paid on time.
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new personnel regarding company operations, policies and services.
Allied Universal Security Officer (Licensed)
Allied Universal Security Services
08.2021 - 03.2022
- Working for this company as a security officer in a financial institution some of my responsibilities include ensuring member safety
- Making sure that all alarms and doors are turned on and locked at all times
- Taking Dar Logs for every shift and day worked to make sure everything that happens in the bank is documented
- Opening and closing of the bank correctly and making sure everyone is following the rules that the company sets.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Fort Bliss Base Immigration Shelter Dispatcher
Fort Bliss
04.2021 - 07.2021
- Immigration center for immigrant children was responsible for dispatch of the children and gathering of legal documents for children to be sent to their sponsor
- Helping and ensuring everything that is being done is legal and correct way the government expects
- Ensuring the children in the facilities are being treated correctly and are being processed asap to their sponsors so they can be relocated with their families and can continue their legal process in the United States.
COVID Emergency Vaccine Scheduler
UMC emergency covid response team
01.2021 - 03.2021
- UMC emergency covid response team responsible for creating appointments for covid vaccines when they became available to the community.
Customer Service Hyundai and Kia Finance
04.2019 - 01.2021
- Servicing customers making payments, taking total loss claims from insurance companies.
Customer Service Representative and Telemarketer
Allstate Insurance Company
09.2018 - 04.2019
- Tasks: Take payments, Reviewing auto insurance policies, customer service to clients.
Customer Service and Sales Representative
Fred-Loya Insurance
09.2017 - 04.2018
- My time working for this company was good I learned a lot in the months I was with the company
- I am licensed in the State of Texas to sell Auto Insurance
- I was able to learn how to type and run back-round checks to insure customers
- Fast and Reliable Customer Service
- Tasks: Taking Payments, Selling Car Insurance, Taking Pictures of Vehicle if in an accident/claims
Game Room Attendant
Peter Piper Pizza
02.2013 - 08.2016
- My experience here was great! This was my first job and I was with the company for three years
- Great company values helped me develop many skills such as extraordinary customer service and the ability to multitask and learn in a fast-paced environment
- Tasks: Customer Service, Party Hostess
Education
High School Diploma -
College Career and Technology Academy
Pre-Nursing (currently assisting) -
El Paso Community College
Minor in Business and Management (currently) -
El Paso Community College
Skills
- Strong Organization Skills
- Active Listening Skills
- Sharp Problem Solver
- Energetic Work attitude
- Top sales performer
- Customer service expert
- Adaptive Team Player
- Typing Skills
- Office 365 Microsoft skills
- Conflict resolution
- Product knowledge
- Office Equipment Proficiency
Certification
- Texas Department of Insurance License, 11/17/2017, 2247489
- Private Security License, 01126854
- Government Clearing, To work in Fort Bliss and in any associated government Jobs
Volunteer Experience
ST. Pius Church Youth Program, 2019-current, I Volunteer at my local church as a mentor to children/teens who are in the program. I provide snacks to them, listen to them, give them advice, form bonds with them so they feel secure to talk about anything with me
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Client Specialist
Partners Personnel
03.2022 - Current
Allied Universal Security Officer (Licensed)
Allied Universal Security Services
08.2021 - 03.2022
Fort Bliss Base Immigration Shelter Dispatcher
Fort Bliss
04.2021 - 07.2021
COVID Emergency Vaccine Scheduler
UMC emergency covid response team
01.2021 - 03.2021
Customer Service Hyundai and Kia Finance
04.2019 - 01.2021
Customer Service Representative and Telemarketer
Allstate Insurance Company
09.2018 - 04.2019
Customer Service and Sales Representative
Fred-Loya Insurance
09.2017 - 04.2018
Game Room Attendant
Peter Piper Pizza
02.2013 - 08.2016
High School Diploma -
College Career and Technology Academy
Pre-Nursing (currently assisting) -
El Paso Community College
Minor in Business and Management (currently) -
El Paso Community College