Dominique Phillips
Las Vegas,NV
Summary
Dynamic insurance agent with a proven track record at Farmers Insurance Company, adept at customizing policies and conducting risk assessments. Skilled in customer service and professionalism, I enhance client satisfaction through informed decision-making and effective communication. Committed to driving sales and fostering long-term relationships, I leverage my expertise in quotes and sales to achieve results.
Overview
11
11
years of professional experience
Work History
Insurance Agent
Farmers Insurance Company
08.2023 - 06.2025
- Developed customized insurance policies to meet diverse client needs.
- Conducted thorough risk assessments to identify coverage gaps and enhance client protection.
- Educated clients on policy options, benefits, and claims processes to ensure informed decisions.
- Managed client relationships through regular follow-ups and service inquiries for optimal satisfaction.
Sales Associate
DKNY Outlet
09.2024 - 01.2025
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Assisted in visual merchandising, maintaining appealing displays to attract customer attention and drive sales.
- Processed transactions accurately, ensuring a seamless checkout experience for customers.
- Collaborated with team members to achieve sales goals, demonstrating strong teamwork and communication skills.
Technical Specialist
Asurion
02.2017 - 07.2023
- Led technical support initiatives to enhance customer satisfaction and service efficiency.
- Developed and implemented training programs for new technical staff, improving onboarding processes.
- Analyzed customer feedback to identify trends, driving improvements in service delivery protocols.
- Collaborated with cross-functional teams to resolve complex technical issues, ensuring timely solutions.
Sales Representative
Alorica
10.2014 - 09.2016
- Engaged customers to assess needs and promote relevant products.
- Managed follow-up communications to ensure customer satisfaction and retention.
- Processed orders efficiently using company-specific software systems.
- Collaborated with team members to meet daily sales goals and objectives.
Education
Associate of Arts - General Studies
University of Phoenix
Tempe, AZ05-2025
High School Diploma -
School of Unlimited Learning
Fresno, CA12-2015
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Timeline
Sales Associate
DKNY Outlet
09.2024 - 01.2025
Insurance Agent
Farmers Insurance Company
08.2023 - 06.2025
Technical Specialist
Asurion
02.2017 - 07.2023
Sales Representative
Alorica
10.2014 - 09.2016
Associate of Arts - General Studies
University of Phoenix
High School Diploma -
School of Unlimited Learning
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