Hi, I’m
Dominique Pruitt
Buffalo,NY
Summary
- Excellent worker Great work enthic and record
- Very patient polite and willing to work and learn
- Good time management skill
- Remote training skills
- Risk taker but good decision maker
- Schedule skills and training using STER system
- Having training using confidential irs systems like idrs,ams,accurint
- Very calm and understand reliable
- Great organizer
- Good telephone skills/communication
- Explain the cause and cure for a account to customer
- Explore account options
- Take financials for ability to pay Willing to relocate: Anywhere Authorized to work in the US for any employer
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
years of professional experience
Work History
Internal Revenue Service
Customer service representative
03.2024 - 02.2025
Job overview
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
Jackson Hewitt
Tax Preparer
09.2023 - 02.2024
Job overview
- Reviewed financial documents such as income statements, balance sheets, and expense reports to ensure compliance with tax laws
- Researched and interpreted complex tax regulations to provide clients with up-to-date information on deductions, credits, and exemptions
- Collaborated with clients to gather necessary documentation and answer any questions or concerns regarding their taxes
- Maintained confidentiality of client information in accordance with professional ethics standards
- Liaised with government agencies on behalf of clients during audits or inquiries into their tax filings
Wattson
03.2023 - 07.2023
Job overview
- Company Overview: Selective staffing
- Handled a high volume of incoming calls, averaging XX calls per day
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
- Efficiently managed and updated customer accounts in the CRM system with accuracy and attention to detail
- Consistently met or exceeded individual performance metrics such as call quality, average handle time, and customer satisfaction ratings
- Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
- Selective staffing
Education
Benett high schoolBuffalo, NY
High school diploma from General Studies
01.2004
Skills
- Administrative experience
- Microsoft Office
- Microsoft Excel
- Customer service
- Scheduling
- Filing
- Time management
- Call management
- Call center experience
- Credit card payment processing
- Clerical support
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer service representative
Internal Revenue Service
03.2024 - 02.2025
Tax Preparer
Jackson Hewitt
09.2023 - 02.2024
Wattson
03.2023 - 07.2023
Benett high school
High school diploma from General Studies
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