Dominique Richard
Tulsa,United States
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
12
12
years of professional experience
Work History
FOH Manager
Margaritaville
10.2022 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Server/Bartender
Margaritaville
01.2018 - 01.2022
- Provided quality service to high volume cliental
- Promoted to bartender; prepared hand-crafted cocktails and beverages
- Promoted to trainer; lead new employees on our standard of service and escapism.
Server/Bartender
Kirin Restaurant
09.2015 - 06.2019
- Assisted owner with opening the expansion of the bar
- Assisted with preparing a modern bar menu for the restaurant
- Greeted and served our guests while also completing transactions.
Salon Coordinator
Ihloff Salon & Spa
02.2014 - 01.2016
- Anticipated and attended to the needs of our guests
- Handled POS and cash drawer to complete transactions for the guests
- Maintained and kept record of inventory for retail.
Barista
Starbucks
08.2012 - 04.2014
- Prepared and served hand-crafted beverages to customers for a world renowned company
- Used POS to manage orders and handle cash
- Provided outstanding customer service to guests.
Education
Diploma - General Courses
Union High School
Tulsa, OkSkills
- Typing
- Customer Service
- POS
- Adaptability
- Multi-tasking
- Public Speaking
- Collaboration talent
- Guest Engagement
- Strong Work Ethic
- Analytical Thinking
Accomplishments
- Cosmetology License, 07/2012 - 05/2014, Completed 1500 hours of education to receive license in state of Oklahoma.
- Blue Label Bartending School, 02/2018 - 04/2018, Completed advanced classes to further my education behind the bar.
- South Padre Margaritaville Opening, 03/2022 - 03/2022, Trained new team members on the culture and expectations of the Margaritaville brand for new resort opening in South Padre, Tx.
Hobbies and Interests
I have loved to travel since a young age and find new places and experiences are the best part of life
Timeline
FOH Manager
Margaritaville
10.2022 - Current
Server/Bartender
Margaritaville
01.2018 - 01.2022
Server/Bartender
Kirin Restaurant
09.2015 - 06.2019
Salon Coordinator
Ihloff Salon & Spa
02.2014 - 01.2016
Barista
Starbucks
08.2012 - 04.2014
Diploma - General Courses
Union High School
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