Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dominique Richard

Forney,TX

Summary

Results-driven professional with over 1.5 years of experience at Sewell, specializing in cost estimation and damage assessment. Proven track record of enhancing client trust through accurate estimates and effective communication. Skilled in utilizing CCC One for efficient data input and fostering service excellence in fast-paced environments. With extensive experience in damage assessment and repair coordination. Known for achieving high customer satisfaction. Valued for strong collaboration with repair teams and adaptability to changing work conditions, utilizing negotiation and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Administrative Assistant (Estimator Assistant)

Sewell
05.2023 - Current
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Utilized CCC One to generate detailed auto repair estimates, ensuring accurate parts pricing, labor, and damage assessment.
  • Collaborated with adjusters, technicians, and body shop personnel to clarify repair scope and ensure proper estimates.
  • Reviewed and processed claims, verifying accuracy, compliance with insurance policies, and ensuring adherence to company guidelines.

Store Manager

AT&T
04.2020 - 04.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.

Automotive Technician

Hal Jones
02.2015 - 04.2020
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.

Automotive Body Technician

Acme Auto Body
09.2013 - 02.2015
  • Reduced repair timeframes by utilizing advanced tools and techniques for faster, more accurate repairs.
  • Demonstrated versatility in skillset by performing various tasks such as painting, repairing, or electrical troubleshooting when necessary.
  • Achieved cost savings by accurately estimating required parts, labor hours, and negotiating with vendors for the best possible pricing on supplies.
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.

Education

Associate of Science - General Studies

Portland Community College
09-2019

Skills

  • Service Excellence

  • Efficient Data Input

  • Experienced with Digital Tools

  • Office Coordination

  • Cost estimation

  • 15 Years Experience Using CCC ONE Building Estimates and Supplements

  • Damage assessment

  • Photographic evidence

  • Vehicle inspection

  • Damage documentation

Accomplishments

    Completed Ford Asset Program

Timeline

Administrative Assistant (Estimator Assistant)

Sewell
05.2023 - Current

Store Manager

AT&T
04.2020 - 04.2023

Automotive Technician

Hal Jones
02.2015 - 04.2020

Automotive Body Technician

Acme Auto Body
09.2013 - 02.2015

Associate of Science - General Studies

Portland Community College

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Dominique Richard