Dominique Rios Yhmoff
Harrisburg,NC
Summary
Results-driven leader with expertise in enhancing team performance and operational efficiency. Strong background in conflict resolution, strategic task delegation, and inventory management, ensuring seamless workflows and high-quality standards. Committed to fostering collaboration and empowering team members to exceed organizational goals.
Overview
3
3
years of professional experience
Work History
Shift Lead
Starbucks – Concord Mills Mall
06.2025 - Current
- Enhanced store operations by leading partners in a high-volume environment.
- Streamlined shift transitions by managing deployment and delegating tasks effectively.
- Ensured operational accuracy through diligent cash management and procedure adherence.
- Maintained customer satisfaction by upholding standards for beverage quality and safety.
- Boosted team morale and resolved issues efficiently during peak service times.
- Trained new team members on company policies, enhancing operational knowledge and compliance.
Team Member / Trainer
Chick-fil-A Restaurants
08.2022 - 12.2024
- Enhanced customer service by training cashiers on transaction procedures.
- Streamlined high-volume checkout processes, ensuring speed and accuracy.
- Prepared quality drinks and desserts while maintaining cleanliness standards.
- Fostered exceptional hospitality by greeting guests and addressing inquiries promptly.
- Promoted teamwork to sustain a positive and efficient work environment.
Education
No Degree - International Business
University of North Carolina At Charlotte (UNC Charlotte)
Charlotte, NC05-2028
High School Diploma -
Hickory Ridge High School
Harrisburg, NC05.2024
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Operations monitoring
- Performance improvement
- Rules enforcement
- Staff supervision
- Quality control
- Relationship management
- Daily reporting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead
Starbucks – Concord Mills Mall
06.2025 - Current
Team Member / Trainer
Chick-fil-A Restaurants
08.2022 - 12.2024
No Degree - International Business
University of North Carolina At Charlotte (UNC Charlotte)
High School Diploma -
Hickory Ridge High School