Dominique Roberts
Wallowa,United States
Summary
Friendly and dependable, I leveraged customer service excellence and cash handling precision to enhance shopper satisfaction at BackAchers. Demonstrated exceptional organizational abilities and empathy, fostering trust and efficiency. Achieved notable repeat business through proactive problem-solving and collaboration, contributing significantly to a positive and productive store environment. With my daycare experience I had to foster reliable and trusting relationships with parents and maintain a friendly and positive demeanor at all times.
Overview
11
11
years of professional experience
Work History
Cashier
BackAchers
Wallowa, OR
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Daycare Provider
Self-employed
Wallowa, OR
03.2013 - 06.2023
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Maintained daily records of each child’s check in and check out times and for accurate bimonthly and monthly bills to be dispersed to parents.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
- Implemented positive discipline techniques to guide children''s behavior, setting clear expectations for conduct in the daycare setting.
- Assisted children in developing social skills through interactive games and group activities that promoted cooperation and teamwork.
- Supported families during transitions such as toilet training or starting school by providing guidance on strategies for success at home.
- Contributed to maintaining accurate records of attendance, immunizations, allergies, special needs information for each child under care.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Conducted regular assessments of child development, identifying areas for improvement or additional support as needed.
- Developed strong partnerships with local resources such as libraries, museums, and community centers to offer additional learning opportunities for children in care.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Monitored children's activities to verify safety and wellbeing.
- Handled daily administrative tasks efficiently to minimize time away from children.
Education
Elementary Education
Western Oregon University
Monmouth, ORHigh School Diploma -
Wallowa High School
Wallowa, OR05.2008
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Money Handling
- Written and verbal communication
- Organizational abilities
- Basic Math Competence
- Payment Processing
- Conflict Resolution
- Product restocking
- Refunds and exchanges
- Cash Drawer Balancing
- Inventory Management
- Currency counting
- Daily Reporting
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Team Collaboration
Timeline
Cashier
BackAchers
06.2023 - Current
Daycare Provider
Self-employed
03.2013 - 06.2023
Elementary Education
Western Oregon University
High School Diploma -
Wallowa High School