Dominique Shawver
Madison Heights,MI
Summary
Skilled in client relationship building and efficient coordination, with a proven track record in resolving complex issues and enhancing operational efficiency. Proficient in insurance verification and data entry, ready to leverage these skills in a new role. Eager to contribute to a dynamic team and drive exceptional service delivery.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Central City Health
Detroit, Michigan
09.2026 - Current
- Streamlined patient registration by collecting essential information and verifying insurance coverage to enhance accuracy and efficiency.
- Coordinated appointment scheduling to improve clinic flow and minimize patient wait times.
- Guided patients through financial inquiries and clarified billing procedures to ensure understanding and satisfaction.
Account Resolution Specialist
Rocket Mortgage
12.2025 - 06.2026
- Resolved customer account discrepancies through research and communication, ensuring accurate account information for clients.
- Enhanced client satisfaction through timely resolution of billing disputes and payment issues.
- Documented actions and customer interactions to maintain comprehensive account records and support team knowledge.
- Documented all actions performed and interactions with customers.
Appointment Scheduler
Intermountain Health
03.2024 - 07.2025
- Coordinated patient appointments to optimize scheduling and minimize wait times.
- Managed over 50 daily calls to resolve scheduling conflicts and maintain smooth operations.
- Worked remotely on various projects
Customer Service Advocate
Centene
10.2022 - 02.2024
- Handled complex dental insurance inquiries, resulting in high customer satisfaction rates.
- Streamlined processes to reduce average call time and enhance efficiency.
- Resolved customer issues, supporting overall team performance.
- Worked remotely to support team operations.
Customer Service Representative
Government Agency
04.2021 - 09.2022
- Handled customer inquiries and complaints, delivering effective solutions that maintained high satisfaction rates.
- Resolved complex issues, streamlining resolution process and fostering customer loyalty.
- Utilized CRM software to track interactions, enhancing response accuracy and efficiency.
- Worked remotely with team members to ensure effective communication and collaboration.
Cashier
Buffalo Wild Wings
12.2019 - 04.2021
- Processed transactions to minimize wait times, contributing to enhanced customer satisfaction.
- Resolved customer complaints to ensure a consistently positive dining experience.
- Handled cash and card transactions efficiently at a fast-paced sports bar.
- Maintained accurate cash drawer and reconciled daily sales.
- Provided excellent customer service to enhance guest experience.
Direct Care Worker
Kadima Jewish Center
07.2015 - 06.2019
- Supported residents in daily activities, enhancing their safety and overall well-being.
- Created individualized care plans, significantly enhancing residents' quality of life.
- Assisted residents with daily living activities and personal care tasks.
- Monitored resident health and reported changes to the care team.
- Implemented individualized care plans to meet resident needs.
Stand Attendant Cash Lead
Delaware North
04.2013 - 04.2017
- Led cash operations to ensure quick and accurate transactions.
- Developed cash handling procedures that minimized errors and improved customer satisfaction.
- Provided excellent customer service at sporting events and entertainment venues.
- Maintained cleanliness and organization of concession stand area and equipment.
- Operated point-of-sale systems for efficient order processing and cash handling.
Education
High School Diploma -
Horizon High School
MISkills
- Patient registration
- Appointment scheduling
- Appointment coordination
- Appointment management
- Insurance coordination
- Patient data management
- Financial counseling
- Client relationship building
Timeline
Patient Access Representative
Central City Health
09.2026 - Current
Account Resolution Specialist
Rocket Mortgage
12.2025 - 06.2026
Appointment Scheduler
Intermountain Health
03.2024 - 07.2025
Customer Service Advocate
Centene
10.2022 - 02.2024
Customer Service Representative
Government Agency
04.2021 - 09.2022
Cashier
Buffalo Wild Wings
12.2019 - 04.2021
Direct Care Worker
Kadima Jewish Center
07.2015 - 06.2019
Stand Attendant Cash Lead
Delaware North
04.2013 - 04.2017
High School Diploma -
Horizon High School