Dominique Slade
Philadelphia,PA
Summary
Dedicated medical administrative professional with a commitment to delivering exceptional support to patients. Provides accurate and reliable information on insurance coverage, finance options, and documentation requirements. Proficient in scheduling and database management to ensure efficient communication and minimize correspondence backlogs. Skilled at identifying client needs and concerns, enhancing engagement strategies, and delivering outstanding service.
Overview
7
7
years of professional experience
Work History
Coordinator Scheduler
Thomas Jefferson Otolaryngology
09.2023 - Current
- Answer an average of 80 calls, emails, and faxes per day, addressing patient scheduling needs
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Keeping record of patient interactions, transactions, comments, and complaints.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Pre-Cert Specialist
Thomas Jefferson Otolaryngology
04.2021 - 08.2023
- Obtains pre-certification and verification of benefits
- Pre-auth all in office procedures as directed by practice manager and billing manager
- Obtain authorizations from insurance companies for scheduled hospital services including radiology studies, surgical procedures, and chemotherapy
- Responsible to confirm the financial/insurance information during the registration process.
- Managed approximately 30 incoming calls, emails, and faxes per day from patients.
Instrument Processing Restorative Clinic Clerk
Penn School of Dental Medicine
07.2022 - 12.2022
- Cleans, decontaminates, inspects, assembles, packages, and sterilizes surgical instrumentation, linens and identifies those in need of repairs
- Schedule, and telephone requests for required instruments
- Navigates automated instrument tracking system software
- Produces a minimum of 15 instrumentation sets per day
- Demonstrates basic knowledge of the T-doc system
- Clearly documents as applicable and all processed material via electronic system
- Understands the needs and expectations of patients, faculty, and staff of UPHS and other affiliates
- HIPAA Compliance JCAHO Compliance
- Assisted in training new Clinic Clerks, sharing best practices for efficient workflow management and superior customer service skills.
Lead Patient Registar
Thomas Jefferson Otolaryngology
02.2020 - 04.2021
- Performs patient check-in and check-out processes: Updates demographic and insurance information, obtains referrals and links to referral module, collects co-pays, schedules appointments, ensures required forms are completed and signed by patient
- Facilitates the HMO referral process to maintain compliance with managed care guidelines
- Screens visitors for clinical/COVID-19 conditions using standard screening questions
- Assisting in scheduler call-center when coverage is needed.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Patient Registrar Associate/IR Coordinator
Penn Medicine Radiology
07.2017 - 11.2019
- Certified EPIC Template Builder, building schedules for over 80 providers based on clinician availability
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Collected copayments and complied daily financial records
- Demonstrate knowledge of HIPAA Privacy, CDC, and Security Regulations.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
Education
Associate of Science -
Pennsylvania Institute of Technology
Media, PA06.2025
High School Diploma -
Parkway West High School
Philadelphia, PA06.2014
Skills
- Epic Template Builder
- Medical terminology and IDC 10 proficiency
- EPIC EMR Super User
- Superior Health Insurance Knowledge
- Microsoft Office 360
- Quality Assurance
- Expert Problem Solving
- Customer Relations
Timeline
Coordinator Scheduler
Thomas Jefferson Otolaryngology
09.2023 - Current
Instrument Processing Restorative Clinic Clerk
Penn School of Dental Medicine
07.2022 - 12.2022
Pre-Cert Specialist
Thomas Jefferson Otolaryngology
04.2021 - 08.2023
Lead Patient Registar
Thomas Jefferson Otolaryngology
02.2020 - 04.2021
Patient Registrar Associate/IR Coordinator
Penn Medicine Radiology
07.2017 - 11.2019
Associate of Science -
Pennsylvania Institute of Technology
High School Diploma -
Parkway West High School
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