Dominique Sorimon
Corpus Christi,TX
Summary
Dynamic and dedicated professional with extensive experience at HEB Grocery Store, excelling in customer service and cash handling. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and empathy. Recognized for maintaining accuracy in transactions and fostering strong customer relationships, driving repeat business and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
HEB Grocery Store
07.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma - RMA
Carroll High School
Corpus Christi, TX06.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Time management skills
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- POS system operations
- ID verification
- Attention to detail
- Fraud prevention awareness
Certification
- RMA
-EKG
-Phlebotomy
Timeline
Cashier
HEB Grocery Store
07.2022 - Current
High School Diploma - RMA
Carroll High School
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