Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Dominique Tenborg

Viera,USA

Summary

Epic Analyst with extensive experience in large-scale EHR implementations and system optimization. Expertise in workflow analysis and technical troubleshooting, enhancing clinical efficiencies through effective cross-team collaboration. Proven ability to manage vendor relationships and support MAC projects, driving continuous improvement in alignment with organizational goals and regulatory standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Epic Lumens Analyst

Health First
03.2024 - Current
  • Oversaw the implementation and ongoing optimization of Epic Lumens across multiple care sites, aligning project outcomes with organizational goals and clinical excellence standards.
  • Led system-wide Epic integration and optimization efforts, collaborating with cross-functional teams to deliver seamless workflows, improved documentation, and measurable clinical efficiencies.
  • Acted as a key liaison between internal stakeholders, Epic representatives, and third-party vendors, managing enhancement requests, system escalations, and technical resolution support.
  • Provided mentorship and informal guidance to team members and project stakeholders, promoting best practices in build, testing, and go-live support.
  • Played an instrumental role in MAC (Move/Add/Change) projects, ensuring technical and operational readiness during department relocations and workflow redesigns.
  • Partnered with executive and clinical leadership to ensure project alignment with long-term Health First initiatives, contributing to EHR innovation strategy and roadmap planning.
  • Supported continuous development of the Epic EHR system by analyzing user needs, submitting enhancement requests, and refining application workflows.
  • Facilitated meetings with clinicians and stakeholders to gather requirements and identify optimization opportunities across Lumens, Radiant, and related modules.
  • Created current and future-state workflow documentation using Visio and contributed to process mapping and gap analysis.
  • Delivered end-user training, technical documentation, and ongoing support, promoting high adoption rates and user satisfaction.
  • Tracked, prioritized, and resolved numerous incident tickets, maintaining service levels and user satisfaction.
  • Maintained project documentation and supported alignment with project management methodologies and Health First policies.

Coordinator Clinical Informatics

Health First
01.2020 - 01.2024
  • Clinical Informatics Coordinator and Project Lead.
  • Collaborated with project managers for go-live support and implementation of large-scale projects, including Sunrise Surgery Care (SSC) and Sunrise Enterprise Scheduling (SES).
  • Led an initiative to develop and maintain project-related guidelines and documentation, to build my teams knowledge of Health Firsts project methodologies.
  • Facilitated meetings for initiatives and application enhancements.
  • Partnered with clinicians to create current and future state workflow using Visio.
  • Conducted workflow analysis to identify areas of optimization.
  • Expanded and modified the EMR system to serve new purposes and improve workflow.
  • Worked jointly with clinicians and cross-functional teams to fulfill optimization requests.
  • Supported users with technical troubleshooting and software updates.
  • Complied with corporate regulations, policies, and procedures to maximize safety, security and overall trust in organization and employees.

Multi-Modality Special Procedures Radiologic Technologist

Health First Viera Hospital
01.2015 - 01.2020
  • Multi-Cross Trained Interventional Technologist.
  • Used multiple diagnostic and interventional radiology applications.
  • Wrote and improved standard operating procedures for technical areas.
  • Served as a liaison between the Interventional Radiologist and the patient.
  • Developed strategies and led initiatives to increase performance within the team.
  • Uphold an exceptional performance standing on ESU reviews.
  • Adopt new techniques by attending training sessions and adapting new procedure revisions as they occur.
  • Verified results against specifications and helped correct discrepancies.
  • Analyzed and troubleshot technical issues affecting different devices, equipment, and systems.

Education

Associate of Science - Radiologic Technology

Keiser University
Melbourne, FL
01.2013

Skills

  • Excellent Communication
  • Project Organization
  • Operational Improvement
  • Problem Resolution
  • Workflow Analysis
  • Prioritization
  • Creative and Innovative
  • Compassion and Integrity
  • Relationship Building
  • Proficient in Microsoft 365 Applications
  • Core Measures

References

  • Meacham, Ann, Senior Business Analyst, Health First, 321.266.7524
  • Scheufler, Michele, Senior Business Analyst, 440.289.8952
  • Zachery Peterson, Epic Technical Support, zapeters@epic.com

Certification

  • Epic Lumens Certification, Epic Systems Corporation, 2024
  • Epic Radiant Certification, Epic Systems Corporation, 2024
  • Agile Certified Scrum Master (CSM), Scrum Alliance
  • CompTIA Project+, CompTIA
  • American Registry of Radiologic Technologists (ARRT)
  • Florida Radiologic Technologist License

Timeline

Epic Lumens Analyst

Health First
03.2024 - Current

Coordinator Clinical Informatics

Health First
01.2020 - 01.2024

Multi-Modality Special Procedures Radiologic Technologist

Health First Viera Hospital
01.2015 - 01.2020

Associate of Science - Radiologic Technology

Keiser University

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