Dominique Williams
phlebotomist
Houston,TX
Summary
Highly Motivated customer service representative with track record of providing exceptional support and resolving customer inquiries. Proficient in managing high chat, SMS, and or call volumes. Skilled in identifying customer needs and recommending appropriate solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Beyond Financial Solutions Inc.
01.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Excellent customer service attitude.
- 30 WPA and 100% accuracy
- Ability to engage and tailor interactions with each customer, making their experience exceptional.
- Positive and Quick troubleshooter.
- Completing a variety of day-to-day client service transactions.
Data Entry/Customer Service Representative
AT&T
03.2019 - 12.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answer Billing and general account questions from customers and potential customers via phone.
- Sign up new customers and provide answers to service inquiries.
- Resolve questions and open tickets to escalate issues as needed.
- Closing support tickets in a timely manner and with a satisfactory customer resolution.
Education
High School Diploma -
Clear View High School
Webster, TX06.2016
No Degree - Phlebotomy
College of The Mainland
Texas City, TX01.2017
Skills
- Data Collection
- Account Updating
- Consultative Sales
- Information Security
- Typing
- Phone etiquette
- QuickBook
- Microsoft Office
- Office managment
- Sales
- CRM Software
Certification
Phlebotomy Technician Certification
College of the Mainland
Timeline
Customer Service Representative
Beyond Financial Solutions Inc.
01.2022 - Current
Data Entry/Customer Service Representative
AT&T
03.2019 - 12.2022
High School Diploma -
Clear View High School
No Degree - Phlebotomy
College of The Mainland
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