SPENCER HAYES
East Bernard
Summary
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
35
35
years of professional experience
Work History
Realtor
Prompt Realty and Mortgage
03.2018 - Current
- Navigated complex real estate transactions, ensuring compliance with local regulations and client satisfaction.
- Developed tailored marketing strategies to promote listings across multiple platforms, enhancing visibility.
- Cultivated and maintained relationships with clients, providing expert guidance throughout the buying and selling processes.
- Conducted market analyses to determine competitive pricing strategies, driving successful negotiations for clients.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Phlebotomist
LabCorp
11.2011 - Current
- Processed laboratory requisitions and verified patient information for accuracy in testing.
- Trained new staff on phlebotomy techniques, equipment usage, and safety standards to enhance team efficiency.
- Collected blood samples following established protocols to ensure patient safety and accuracy.
- Maintained sterile environment and adhered to infection control policies during all procedures.
- Implemented quality control measures to improve specimen handling and minimize errors in results reporting.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
Phlebotomist
Quest Diagnostics
11.2004 - 10.2011
- Carried out phlebotomy procedures and watched for adverse reactions.
- Enhanced patient satisfaction by streamlining the phlebotomy process and reducing wait times.
- Contributed to the clinic''s compliance efforts by staying updated on industry regulations and guidelines relating to phlebotomy services.
- Enhanced patient care by efficiently performing venipuncture, heel sticks, finger sticks, data entry, collecting, and processing specimens.
- Trained new employees.
- Performed phlebotomy services efficiently with minimal discomfort to patients, resulting in higher quality samples for laboratory analysis.
- Demonstrated adaptability in performing both routine blood collections as well as more specialized collections such as therapeutic phlebotomy or difficult-to-draw patients.
Phlebotomy Instructor
Wharton County Jr. College
08.2009 - 09.2010
- Developed and implemented comprehensive phlebotomy curriculum aligned with industry standards.
- Facilitated hands-on training sessions, enhancing student competency in blood collection and processing techniques.
- Assessed student performance through practical evaluations and provided constructive feedback for improvement.
- Collaborated with healthcare facilities to secure clinical placements for students, ensuring real-world experience.
- Maintained detailed records of student progress, attendance, and performance to ensure accurate documentation and adherence to program requirements.
- Taught students how to perform veinpunctures
Vocational Trainer/Therapist IV
Texana MHMR
11.1990 - 12.2004
- Designed and implemented vocational training programs tailored to individual client needs.
- Facilitated workshops to develop job readiness skills in diverse populations.
- Evaluated training effectiveness through assessments and feedback mechanisms.
- Advocated for clients' rights, ensuring access to necessary resources and support services.
- Maintained accurate records of all trainees, including their progress and payroll, ensuring proper documentation for accreditation purposes.
- Supervised and provided work skill training for six to eight clients in a community setting.
Education
High School Diploma -
East Bernard ISD
East Bernard, TX05.1986
Medical Assistant Program -
Ultrasound Diagnostic School
Houston, TX01.2002
Skills
- Client relationship management
- Training and mentorship
- HIPAA compliance
- Blood collection techniques
- Performance assessment
- Database management
- Patient safety protocols
- Staff training and development
- Compliance with regulations
- Butterfly needle technique
- Sample and specimen collection
- Venipuncture expertise
- Communication
- On-site testing
- Attention to detail
- Butterfly venipuncture
- Finger stick method
Timeline
Realtor
Prompt Realty and Mortgage
03.2018 - Current
Phlebotomist
LabCorp
11.2011 - Current
Phlebotomy Instructor
Wharton County Jr. College
08.2009 - 09.2010
Phlebotomist
Quest Diagnostics
11.2004 - 10.2011
Vocational Trainer/Therapist IV
Texana MHMR
11.1990 - 12.2004
High School Diploma -
East Bernard ISD
Medical Assistant Program -
Ultrasound Diagnostic School