Work Preference
Summary
Overview
Work History
Education
Skills
Committee Experience
Timeline
Generic
Open To Work

Domonique Floyd

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Administrative Specialist AssociateServer ManagerAdministrative Assistant Sr.Nurse Scheduler/PayrollPatient Service Associate

Work Type

Full Time

Location Preference

RemoteHybrid
Location: US
Open to relocation: Yes

Salary Range

70000/yr - 200000/yr

Summary

I am excited to apply for the position with your organization. With over 10 years of healthcare experience, more than 22 years of customer service experience, and a Master of Health Care Management, I bring a strong background in healthcare administration, operations, human resources, and executive support. In my current role as an Administrative Specialist Associate at Michigan Medicine, I manage payroll and timekeeping, coordinate recruitment and onboarding, process personnel actions, support financial operations, and provide administrative support to leadership. I am experienced in improving workflows, maintaining compliance, and managing multiple priorities in a fast-paced healthcare environment. In addition, my previous management experience strengthened my leadership, problem-solving, and team management skills, while my internship with Total Health Care provided valuable experience in provider credentialing, enrollment, and compliance. I am especially interested in joining an organization whose mission and values I can genuinely support. I am looking for a position where I can continue to learn, grow professionally, take on new challenges, and make a meaningful contribution to the organization’s mission. I am eager to bring my experience while also developing new skills and growing with a company for the long term. I am confident that my administrative expertise, attention to detail, leadership abilities, and commitment to exceptional service would make me a valuable addition to your team.

Overview

22
22
years of professional experience
2
2
years of post-secondary education

Work History

Administrative Specialist Associate

Michigan Medicine
Ann Arbor, MI
07.2024 - Current
  • Manage timekeeping for Union staff employees (SEIU, AFSCME, UMMAPP, UMPNC), bargained-for and non-bargained-for employees in various programs such as ANSOS, Mpathways.
  • Oversee FMLA, HIPAA, and other HR policies. Verified licenses and assisted with new hire onboarding, payroll processing, and business card orders.
  • Maintain attendance, track overtime, and ensure that mandatory logs are up to date and accurate.
  • Manage OAR (Online Access Request system), Cornerstone, the Account Request Tool, and the Group Management Tool to ensure each employee has the appropriate training and access.
  • Creating and submitting a variety of PARs, including FTE changes, additional pay, job title changes, and termination, ensuring offboarding steps are completed.
  • Facilitate posting positions, interviewing, and ensuring onboarding steps are completed.
  • Manage Financials & Physical Resources System by ordering supplies, creating requisitions and managing the annual Space Survey.
  • Facilitate a monthly meeting to discuss the monthly and yearly budget with MPU site supervisors.
  • Create, manage, and update confidential personal blue folders for all staff to ensure proper compliance.
  • Collaborated with Shared Service Center to prepare and reconcile financial documents, including hosting forms, travel & expense reports, and P-Card reconciliation.
  • Expertly manage and coordinate complex calendaring and meeting arrangements through Zoom and Microsoft Teams for corporate-wide and divisional meetings for the Nursing director, Nursing supervisor, and administrative supervisor.
  • Problem Solving: Payroll discrepancies, timekeeping errors, improving staff onboarding and compliance, managing scheduling conflicts, and last-minute changes.
  • Use OneSOURCE to track and upload Medical Procedure Unit equipment.

Server Manager

Original Pancake House
Birmingham, MI
10.2004 - 06.2026
  • Plan, organize and supervise daily front-of-house operations to ensure smooth service and positive guest experience.
  • Trained, coached, and scheduled servers, bussers, and hosts to meet staffing needs and maintain high performance.
  • Oversaw food quality, cleanliness, and adherence to OPH brand standards and health/safety regulations.
  • Managed opening and closing procedures, cash handling, and reconciliation of daily sales.
  • Resolved customer concerns quickly and professionally to maintain strong customer satisfaction scores.
  • Coordinated with kitchen staff and leadership to optimize workflow during peak hours.
  • Monitored inventory levels, placed orders, and minimized waste to support cost-control goals.
  • Supported the onboarding of new employees and reinforced company policies and service standards.
  • Assisted with payroll tasks, timesheet approvals, and labor cost management.
  • Helped drive team morale and maintain a positive, collaborative work environment.
  • Problem solving: Customer complaints, Employee and equipment issues.

Administrative Assistant Sr.

Michigan Medicine -MedSport
, MI
07.2019 - 07.2024
  • Expertly managed and coordinated complex calendaring and meeting arrangements through ZOOM and Microsoft Teams for corporate-wide and divisional meetings for the Med Sport Division Chief and faculty members.
  • Collaborate with faculty and GME to arrange International Fellowships.
  • Collaborate with surgery schedulers, medical assistants, and medical students to ensure the faculty calendar is up to date.
  • Coordinate organized events, including conference registrations, venue reservations, catering, and travel arrangements, by working with vendors.
  • Coordinate and execute all aspects of the service's one-day annual lectureship event.
  • Collaborated with the shared service center to prepare and reconcile financial documents, including hosting forms, people pay, travel & expense reports, and P-Card reconciliation.
  • Maintained accurate and up-to-date faculty CVs through the Elements program by researching PubMed, MARS, MOON, and other article resources, and NIH bio-sketches.
  • Support manuscript development and submission to journals/book editors, including reference formatting.
  • Drafted, edited, and proofread correspondence and letters of recommendation.
  • Renewed annual faculty membership; assisted with monitoring licensure renewal dates, credentialing materials, and board certifications.
  • Work collaboratively with other members of the Admin Team when necessary, providing admin support as needed in areas such as, but not limited to, back-up coverage for planned/unplanned absences, providing administrative support for various service-specific events, etc.

Nurse Scheduler/Payroll

Beaumont Health
Dearborn, MI
08.2017 - 05.2019
  • Managed Kronos timekeeping, PTO, LOAs, timecard corrections, and union grievances.
  • Developed and posted monthly schedules for nurses, CNAs, restorative aides, and exempt/non-exempt employees.
  • Collaborated with outside staffing agencies and managed staff orientation and credential collection.
  • Managed daily and weekly budget and payroll reports.
  • Partnered with hiring managers to thoughtfully develop full-cycle recruitment strategies to source, screen, select, and retain employees.
  • Recruit Certified nursing assistants and Nurses for the department.
  • Problem Solving: Analyzed and resolved timecard discrepancies and payroll issues, addressed staffing shortages by coordinating with teams and external agencies to maintain patient care coverage, handled union-related concerns and grievances by applying policy knowledge.

Patient Service Associate

Michigan Medicine - Kellogg Eye Center
, MI
05.2014 - 08.2017
  • Assisted with patient management, screening clinical calls, and performing clerical duties.
  • Managed check-in, scheduling for urgent cases, and properly preparing the charts for surgery in MI Chart and Epic.
  • Assist with billing for the equipment after surgery.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Direct Care Worker / Nursing Assistant

Nursing Home
10.2012 - 01.2015
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Education

Master of Health Care Management - undefined

Baker College
10.2025

Bachelor of Arts - Health Services Administration

Baker College
01.2015 - 06.2017

Associate of Arts - Accounting

Lewis College of Business
Detroit

Skills

  • PeopleSoft HRMS
  • Project planning
  • Travel arrangement scheduling
  • Time and labor control
  • Travel arrangements
  • Videoconference preparation
  • Purchasing coordination
  • Payroll and benefits administration
  • Meeting planning
  • Office record management
  • Confidential document control
  • Order processing
  • Calendar maintenance and docketing
  • Calendar management
  • Travel coordination
  • Document management
  • Verbal communication
  • administer training modules
  • Recruiting
  • Event coordination

Committee Experience

  • All Campus Administrative Professional
  • Black Voice Resource
  • Voices of Staff

Timeline

Administrative Specialist Associate

Michigan Medicine
07.2024 - Current

Administrative Assistant Sr.

Michigan Medicine -MedSport
07.2019 - 07.2024

Nurse Scheduler/Payroll

Beaumont Health
08.2017 - 05.2019

Bachelor of Arts - Health Services Administration

Baker College
01.2015 - 06.2017

Patient Service Associate

Michigan Medicine - Kellogg Eye Center
05.2014 - 08.2017

Direct Care Worker / Nursing Assistant

Nursing Home
10.2012 - 01.2015

Server Manager

Original Pancake House
10.2004 - 06.2026

Master of Health Care Management - undefined

Baker College

Associate of Arts - Accounting

Lewis College of Business

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Domonique Floyd