Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Don Dalton

Huntsville,AL

Summary

4 Years of Customer Service experience.. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering high quality service on every interaction. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Pets4Homes
11.2022 - Current
  • Trust and Safety Support

Customer Service Representative

Yummly
11.2021 - Current
  • Email Support

Enrollment Coordinator/SEO Support

Dawn Health
10.2022 - 03.2023
  • Care Support

Customer Service Representative

Clients Now
09.2022 - 03.2023
  • Appointment Setter

Customer Service Representative

Dollar Flight Club
11.2021 - 02.2022
  • Email Support
  • Chat Support

Customer Service Representative

Cabinet Parts
05.2021 - 02.2022
  • Email Support

Customer Service Representative

Done First ADHD
11.2020 - 02.2022
  • Lead for Call Support
  • Lead for Zendesk Support
  • Lead for Tech Support
  • Answered incoming patients emails/calls

Customer Service Representative

Vynl
03.2021 - 11.2021
  • Call Support
  • Answer incoming calls from customers
  • Email Support

Sales Associate

Bluewater Marketing and Promotions
08.2018 - 10.2020
  • Deliver merchandise and collect payment
  • Write and record orders for merchandise or enter orders into computers
  • Contact customers to persuade them to purchase merchandise or services
  • Answer questions about product features and benefits
  • Develop prospect lists.

Education

Bachelor of Arts, Education -

The University of Alabama, Tuscaloosa
Tuscaloosa
05.2015

Skills

  • Customer Care
  • Empathy
  • Knowledge of Product or Service
  • Patience
  • Effective communication
  • Dependability
  • Conflict resolution
  • Active listening
  • Remote Office Availability
  • Payment Processing
  • Problem-solving abilities
  • Data Collection
  • Active Listening
  • Live chat support
  • Teamwork and Collaboration
  • CRM software proficiency

Timeline

Customer Service Representative

Pets4Homes
11.2022 - Current

Enrollment Coordinator/SEO Support

Dawn Health
10.2022 - 03.2023

Customer Service Representative

Clients Now
09.2022 - 03.2023

Customer Service Representative

Yummly
11.2021 - Current

Customer Service Representative

Dollar Flight Club
11.2021 - 02.2022

Customer Service Representative

Cabinet Parts
05.2021 - 02.2022

Customer Service Representative

Vynl
03.2021 - 11.2021

Customer Service Representative

Done First ADHD
11.2020 - 02.2022

Sales Associate

Bluewater Marketing and Promotions
08.2018 - 10.2020

Bachelor of Arts, Education -

The University of Alabama, Tuscaloosa
Don Dalton