DON GRIFFIN
Results-driven account manager with an MBA and 10+ years of experience building client relationships, leading teams, and driving operational performance. Proven success managing large customer portfolios, delivering tailored business solutions, and serving as a trusted advisor to clients and stakeholders. Led teams of up to 70 employees, oversaw $15M annual operations, and achieved 60% territory growth through consultative relationship management, customer retention, and service excellence.
Work History
Specialty Territory Representative II
1 Year 6 Months- Serve as trusted advisor for specialized customer accounts, delivering solutions that improve performance and satisfaction.
- Partner with customers and internal stakeholders to resolve challenges and strengthen long-term relationships.
- Provide education, training, and support that drive adoption and measurable business results.
Territory Representative
3 Years 8 Months- Managed 800+ customer accounts and achieved 38% territory growth.
- Built long-term partnerships through consultative relationship management and problem solving.
- Delivered monthly safety, compliance, reporting, and analytics training as District Safety Champion.
- Earned multiple leadership, sales, safety, and performance awards.
Emerging Store Manager
1 Year 9 Months- Directed daily operations while coaching and developing associates.
- Improved performance through training, accountability, and customer-focused leadership.
Operations Manager
6 Years 11 Months- Led a $15M annual-volume operation with responsibility for 60–70 associates.
- Owned recruiting, hiring, onboarding, training, coaching, and performance management.
- Selected as SME supporting Sierra store openings nationwide, training associates and implementing standards.
- Developed frontline leaders through mentoring, succession planning, and workforce development.
Education
Master of Business Administration - MBA
Bachelor of Science - Organizational Leadership
Skills
Certification
- National Sales Excellence Elite Club (2025)
- Area Safety Champion of the Year (2024)
- District Safety Champion (2023–2025)
- NE Area Pool Champion (2025)
- CPO
- ServSafe Manager
Timeline
Specialty Territory Representative II
Territory Representative
Emerging Store Manager
Operations Manager
Southern New Hampshire University
Southern New Hampshire University
Awards and Certifications
Safety Champion (2023, 2024, 2025) – Ecolab
Safety Champion of the Year (2024) – Ecolab
Excellence in Safety Award (2022–2025) – Ecolab
Excellence in Sales Award (2022–2025) – Ecolab
National Sales Excellence Elite Club (2025) – Ecolab
District Leadership and Sales Award (2024, 2025) – Ecolab
Certified Pool/Spa Operator (CPO)
ServSafe Manager Certified