Don Macangus
Rapid City,SD
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at Mg Oil and G J Holsworth and Son. Proven ability to enhance customer relations and streamline operations, demonstrating exceptional cash management and a commitment to integrity. Recognized for resolving issues promptly and fostering a positive shopping experience.
Overview
10
10
years of professional experience
Work History
Cashier
Mg Oil
Rapid City, SD
12.2022 - 12.2025
- Processed customer transactions efficiently and accurately at point of sale.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers in locating products and provided information on promotions.
- Handled cash, credit, and debit card transactions following established protocols.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Trained new cashiers on company policies and checkout procedures effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Forman
G J Holsworth and Son
Rapid City, SD
02.2016 - 12.2022
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Coordinated project schedules and resource allocation to optimize workflow efficiency.
- Trained and mentored new team members in operational procedures and equipment usage.
- Implemented process improvements, enhancing productivity and reducing downtime significantly.
- Conducted regular inspections of work areas to maintain compliance with industry regulations.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
Education
High School Diploma -
Deuel High School
Clear Lake, SD05-2001
GED -
Job Corps
Nemo, SD05-2001
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Order taking
- Professionalism and courtesy
- Cash management
Timeline
Cashier
Mg Oil
12.2022 - 12.2025
Forman
G J Holsworth and Son
02.2016 - 12.2022
High School Diploma -
Deuel High School
GED -
Job Corps