Don-nisha Hope
Jamaica,NY
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
17
17
years of professional experience
Work History
Paraprofessional
Department Of Education
01.2017 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
NYC Airporter
Golden Touch Limousine
04.2015 - 09.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Toys"R"Us
01.2014 - 05.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Home Health Aide
Preferred Home Care Of New York
01.2011 - 03.2012
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Developed rapport to create safe and trusting environment for care.
Cashier Team Lead
Shoprite
09.2009 - 10.2010
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Amusement Ride Operator
Adventurer's Family Entertainment Center
06.2008 - 08.2008
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Cashier
CVS Pharmacy
09.2006 - 10.2007
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Science -
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.2023
High School Diploma -
Liberation Diploma Plus
Brooklyn, NY06.2011
Skills
- Storytelling
- Schedule Management
- Educational Assistance
- Documentation
- Works well with students with special needs
- Student Health and Safety
- Ability to communicate effectively, both orally and in writing
- Ability to provide activities for children that encourage healthy growth
- Works well under pressure
Timeline
Paraprofessional
Department Of Education
01.2017 - Current
NYC Airporter
Golden Touch Limousine
04.2015 - 09.2015
Cashier
Toys"R"Us
01.2014 - 05.2015
Home Health Aide
Preferred Home Care Of New York
01.2011 - 03.2012
Cashier Team Lead
Shoprite
09.2009 - 10.2010
Amusement Ride Operator
Adventurer's Family Entertainment Center
06.2008 - 08.2008
Cashier
CVS Pharmacy
09.2006 - 10.2007
Associate of Science -
Queensborough Community College of The City University of New York
High School Diploma -
Liberation Diploma Plus
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