Summary
Overview
Work History
Education
Skills
Timeline
Generic

DON PHILLIPS

Summary

Confident and highly organized individual with more than 12 years working as a Service Adviser in the automotive sector. Capability of multi-tasking and ready for new exciting challenges. Well-qualified Service Adviser proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented and dedication to customer satisfaction, business goals and sales excellence.

Overview

21
21
years of professional experience

Work History

Service Porter

Findlay Mazda
10.2023 - 03.2024

Helping service advisors with intake of customer vehicles for repairs.

Driving vehicles to outside vendors for services and or estimate on non mechanical.

Distributing repairs to the technicians.

Driver Commercial Sales Manager

Auto Zone
05.2018 - 09.2019

Establish working relations with customers and commercial accounts.

Fostering a positive relation with customers by responding to questions or concerns.

Answering phone inquiries from both commercial and retail customers.

Retail Sales/Sales Department Lead

Orchard Supply Hardware LLC
05.2012 - 10.2015

Provided excellent customer service to cultivate loyalty and satisfaction.

Opened shelved and merchandised new products in visually appealing and organized displays for optimal sales promotion.

Listen to customer needs and desires to identify and recommend optimal products for them.

Negative/Photo Restoration

Self Employed
03.2003 - 06.2012

Made crafted digital and print albums for clients

with 200+ photos or negatives

Provided high quality results in a timely manner

Resolved client concerns quickly and

professionally.

Managed day to day business operations and

made strategic decisions.

Assessed deadline dates against production and

ensured that tasks were completed within

Education

Associate of Applied Science - Electronics Technology

I.T.T. Technical Institute
Van Nuys, CA
06.1995

Skills

  • Parts Sales
  • Sales follow-ups
  • Commercial sales experience

Timeline

Service Porter

Findlay Mazda
10.2023 - 03.2024

Driver Commercial Sales Manager

Auto Zone
05.2018 - 09.2019

Retail Sales/Sales Department Lead

Orchard Supply Hardware LLC
05.2012 - 10.2015

Negative/Photo Restoration

Self Employed
03.2003 - 06.2012

Associate of Applied Science - Electronics Technology

I.T.T. Technical Institute
DON PHILLIPS