DON QUINTANA-BIGO
Orlando
Summary
Energetic Bellman manages guest luggage and responds to requests in high-volume hospitality environments. Organized and professional with commitment to service and guest satisfaction. Escorts guests to rooms and proactively provides updated information on amenities and upcoming events.
Overview
11
11
years of professional experience
Work History
Bellman
Hilton the fountains resort
Orlando
10.2025 - 03.2026
- Assisted guests with luggage and transportation arrangements.
- Provided exceptional customer service to enhance guest experience.
- Coordinated with front desk for seamless check-in and check-out processes.
Bell Attendant
Disney swan and dolphins
Orlando
10.2024 - 10.2025
- Led a bell team to ensure smooth shift operations and high-quality service delivery of luggage’s and a warm welcome to the property with elegant professionalism.
- Provided information about resort amenities and local attractions to guests.
- Communicated with guests pre-holiday to provide essential information and support
- Offered online assistance and tracked guest transfers to ensure seamless service
- Coordinated with team members to handle guest issues and maintain efficient daily operations
Front Desk Supervisor / Server / Bartender
Hyatt Place Orlando / I-Drive / Convention Center
Orlando
12.2023 - 10.2024
- Verified reservations and managed guest check-ins/outs, room types, and special requests
- Resolved guest concerns with professionalism and empathy, ensuring satisfaction
- Managed bar and restaurant services, including serving and mixing beverages
- Promoted a positive attitude and delivered friendly, efficient service under pressure
Assistant General Manager
WoodSpring Suites Orlando International Drive
Orlando
01.2023 - 11.2023
- Oversaw daily hotel operations including check-ins/outs, housekeeping, and front desk duties.
- Managed inventory, supply ordering, and compliance with brand quality standards, counting the safe drop and making deposits.
- Handled guest inquiries and resolved complaints to maintain a high level of customer satisfaction.
- Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes.
Guest Services / Bell Captain / Server
Holiday Inn Resort Signature Collection
Orlando
01.2021 - 10.2022
- Assisted guests with luggage, transportation, and room placement
- Managed and performed check-in and check-out tasks
- Organized and led resort events, including wine and cheese nights, and Sprint Day activities
- Delivered food and beverages to guests and ensured event areas were properly set up
Bellman / PBX / Guest Services
Wyndham Bonnet Creek
Orlando
02.2015 - 08.2020
- Escorted guests to their suites and delivered bags from the Village Center
- Coordinated bell staff for guest transportation across the resort
- Answered calls, updated guest directories, and managed communications in a courteous manner
Education
Business Administration -
UCF
Orlando, FLSkills
- Problem resolution
- Relationship development
- Customer service
- Staff management
- Strategic planning and analysis
- Multi-Task Management
Timeline
Bellman
Hilton the fountains resort
10.2025 - 03.2026
Bell Attendant
Disney swan and dolphins
10.2024 - 10.2025
Front Desk Supervisor / Server / Bartender
Hyatt Place Orlando / I-Drive / Convention Center
12.2023 - 10.2024
Assistant General Manager
WoodSpring Suites Orlando International Drive
01.2023 - 11.2023
Guest Services / Bell Captain / Server
Holiday Inn Resort Signature Collection
01.2021 - 10.2022
Bellman / PBX / Guest Services
Wyndham Bonnet Creek
02.2015 - 08.2020
Business Administration -
UCF