Don Symons
Sherman,TX
Summary
Proven leader with extensive experience as Store Manager at Ross Stores, adept in customer service management and problem-solving. Elevated engagement scores significantly, surpassing sales targets by 50%, and excelled in training and mentoring. Demonstrated exceptional ability in turning around underperforming stores, showcasing a blend of team leadership and operational efficiency. Achieved notable inventory accuracy, reflecting strong multitasking and organizational skills. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
13
13
years of professional experience
Work History
Store Manager
Ross Stores
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Raised Engagement score from 55% to 75% top 25% in the company.
- Assumed a broken store off process with 5 out of 5 strikes on Dashboard to now having 2 strikes.
- Passed Inventory with a .76% with a 1.1% goal.
Store Manager
Michaels
09.2022
- Responsible for total store operations, including sales, shrink, customer service, profit,
- Assumed a broken store off process, was able to get store back on process, passing inventory .80% vs goal of .91%.
- Raised engagement score from 59% to 80%.
- Was assigned Inv Captain for total District for self scan inventories. Help Store Managers prep for inventory and I ran the self inventory process.
- Assumed the responsibility for helping the DM clean up broken off process stores in the District and also assumed responsibility for the District when DM was not available.
- My store had the second highest Comp year over year, store ran a 8% comp.
Store Manager
Ross Stores
09.2013 - 09.2022
- Responsible for total store operations, sales, shrink, profit, customer service.
- Assumed a store that was off process, flat in sales missed inventory and poor engagement score. After my first year there, I beat the companies average sales by 50% for the next 8 years, store received top 1% in engagement survey or always top 10% in company.
- I helped with self scan inventories, helping many Store managers prep for inventory and help run self inventories.
- I helped to get broken stores back on process, train new Store Managers, ASM’s. And I helped with responsibility of overseeing 6 stores as a stretch assignment.
Store Manager
Sears
07.2011 - 09.2013
- Assumed the Sherman store location, and with-in 7 months I lead the store to number 1 in the company operationally out of over 800 stores. Some of my metrics that were number 1 were: credit applications, extended protection plans, loyalty reward program, email capture with estimates.
- Assumed the Mesquite Tx Location after 9 months, which was the 6th highest volume store in the company. This location was also our .com location for all of Southwest locations for which I was responsible for getting the product shipped out on time and in-stock.
- Responsible for executing many new programs as a test store before rolling out to all stores.
- Trained New Store Managers from across TX/OK/LA market.
- Assumed the District Manger position when they were unavailable, also helped with District Audits and walks.
Education
NA - Business
Trinity Valley Community College
Athens, TXNA - Business
University of North Texas
Denton, TXSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Team Leadership
Timeline
Store Manager
Ross Stores
09.2023 - Current
Store Manager
Michaels
09.2022
Store Manager
Ross Stores
09.2013 - 09.2022
Store Manager
Sears
07.2011 - 09.2013
NA - Business
Trinity Valley Community College
NA - Business
University of North Texas