Dona Sarkar
New Brunswick,New Jersey
Summary
Career oriented Sales and Marketing Coordinator with over 10 years of professional experience in customer engagement strategies, producing high quality output under tight deadlines. Analytical, self driven, proactive professional capable of creative, independent thinking, with excellent problem solving, written and interpersonal communication skills. Proven ability to independently achieve operational goals by effectively coordinating with internal and external stake holders as well as improving efficiency of processes and procedures, resulting in expansions of roles and responsibilities. Passionate about solving industry problems, alongside crafting and executing strategic initiatives.
Overview
10
10
years of professional experience
Work History
Sales Assistant/Office Administrative Assistant
WoodConcept Cabinetry
Sayreville, NJ
10.2023 - Current
- Working in the Kitchen Cabinetry Industry with one of the growing Manufacturing Company.
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Efficient in Quickbooks system for making purchase order,estimates,sales order for all customers.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Managed efficient cash register operations.
Sales and Marketing Coordinator
Tata Steel Limited
India
04.2014 - 11.2022
- Demonstrated customer-focused service in key account management for West Bengal circle; responsibility expanded to include the entire Eastern India region
- Engaged with customers in service delivery, sales order, delivery order, distribution, planning, transporter allocation, credit terms, products, prices, and stock availability
- Handling of LC customer payments and managing their Bank Guarantee
- Proficient in Microsoft Office Suite(Excel, PowerPoint, Microsoft Outlook, Calendar)
- Supported business by periodic creation and release of rebates, credit and debit notes, complaint credit notes, and reconciliation
- Generated PCR (price change request) in SAP CRM to maintain billing prices every month and price creation for new material by SAP HANA system
- Coordinated and supported multiple teams for inventory management and timely material distribution
- Resolved administrative and operational issues related to material supply, bill registration, and customer payment cycle
- Independently contributed to improving processes by suggesting automation of customer billing process
- Anticipated challenges and demonstrated business judgement by effectively implementing operational sales planning
- Achieved sales target of 7000-10,000 MT per month
- Provided audit support during financial year closing
- SAP CRM end-user customer support.
Education
Bachelor of Science - Computer Science
West Bengal University of Technology
India08.2013
Skills
- CRM Management
- Superior customer service
- Proficient in SAP R3, CRM, HANA, TABLEAU, QUICKBOOKS
- Highly competent in Microsoft Office, particularly Excel and PowerPoint
- Strategic Business Planning
- Complex Data Gathering and Analysis
- Languages known C, core JAVA, ASPNET(C#)
- Inventory management
Timeline
Sales Assistant/Office Administrative Assistant
WoodConcept Cabinetry
10.2023 - Current
Sales and Marketing Coordinator
Tata Steel Limited
04.2014 - 11.2022
Bachelor of Science - Computer Science
West Bengal University of Technology