Donald Banks
Washington,DC
Summary
. Skilled Customer Service Specialist focused on maximizing success through effective use of Professionalism, Patience and Positivity abilities.
. Top-notch communicator with excellent time management, administrative and customer service skills. . . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. . . . . . . . Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Quality Assurance, position. Ready to help team achieve company goals.
. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Patient Enrollment Specialist
Caremore Medical Group
05.2022 - 02.2024
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
- Spearheaded innovative product development initiatives that increased market share and profitability margins.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Followed all company policies and procedures to deliver quality work.
- Call patients and scheduled appointments.
- Call patients and also scheduled follow appointments
Quality Assurance Supervisor
METRO ACCESS
08.2012 - 05.2022
. Monitored testing processes, test development and user acceptance testing.
. Assessed investigation reports or subordinate qualify assurance personnel and addressed any procedural deviations.
. Oversaw onboarding and training of new employees to . . . . promote qualified and well-coordinated qualify assurance team.
. Collaborated with development team and reviewed technical specifications to create testing programs
Education
High School Diploma -
Friendly High School
Fort Washington, MDCERTFICATION - OFFICE SPECIALIST
Career Technical Institute
Washington, DCSkills
- Improvement plan knowledge
- Schematics Interpretation
- Resource Allocation
- Customer Service
Accomplishments
- Last saved 4 minutes ago
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- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Patient Enrollment Specialist
Caremore Medical Group
05.2022 - 02.2024
Quality Assurance Supervisor
METRO ACCESS
08.2012 - 05.2022
High School Diploma -
Friendly High School
CERTFICATION - OFFICE SPECIALIST
Career Technical Institute
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