Donald Evans III
Montgomery,United States
Summary
Proven history of exceptional time management and customer service. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
3
3
years of professional experience
Work History
Insurance Agent
Horace Mann Insurance
10.2025 - Current
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Information Technologist Specialist
United States Army National Guard
07.2024 - Current
- Facilitated IT enterprise architecture across organization's enterprise transformation programs.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Controlled development of test areas, systems test data and testing methods prior to implementing new systems.
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
Correctional Officer
State Of Alabama Department Of Corrections
07.2023 - 11.2024
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Booked new inmates into facility and processed inmates for release.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
Bachelor of Science - Business Management
University of Mobile
Mobile, AL05.2023
Skills
- Project support
- Staff Management
- Business planning
- Search Engine Optimization
- Operations oversight
- Operations support
- De-Escalation Techniques
- Self-defense tactics
- Crisis Management
- Records Management
- Mental health awareness
- Client assessment
- Customer follow-up
- New client acquisition
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Supervised team of 2 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Insurance Agent
Horace Mann Insurance
10.2025 - Current
Information Technologist Specialist
United States Army National Guard
07.2024 - Current
Correctional Officer
State Of Alabama Department Of Corrections
07.2023 - 11.2024
Bachelor of Science - Business Management
University of Mobile