Donald Lawson
Summary
Adept Field Service Engineer with a proven track record at Pellerin Milnor Corporation, enhancing system performance and customer satisfaction through expert troubleshooting and efficient problem resolution. Skilled in diagnostics and project management, I excel in delivering innovative solutions and fostering strong client relationships.
Overview
41
41
years of professional experience
Work History
Field Service Engineer
Pellerin Milnor Corporation
05.2005 - 09.2014
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Wrote and revised maintenance procedures.
Field Service Engineer
Ellis Corporation
05.1998 - 04.2005
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
Field Service Engineering
American Laundry Machinery, Inc
05.1973 - 04.1998
- Conducted research in a specialized area of mechanical engineering, contributing to advancements in knowledge and practical applications within the field of Industrial Laundry Equipment,
- Participated in industry conferences and training sessions, staying current on best practices and trends to maintain a competitive edge within the field of Industrial Laundry Machinery.
- Contributed significantly towards the firm''s reputation as a leader in the Industrial Laundry Machinery engineering field by delivering projects that demonstrated technical excellence, innovation, and value-added solutions.
- Successfully grew a thriving business by maintaining excellent client relationships, providing exceptional service.
- Gained extensive knowledge of products and services to provide best-in-class installation and service of Industrial Laundry Equipment
- Supported customer service initiatives by providing expert guidance on troubleshooting complex field issues.
- Improved client satisfaction by providing timely and efficient field support services.
Education
Associate of Applied Science - Industrial Electricity
Ohio College of Applied Science - U of Cincinnati
Cincinnati, OH06.1977
Skills
- Troubleshooting and repair
- Service Documentation
- System diagnostics
- Project Management
- Mechanical Troubleshooting
- Equipment installation and repair
- Performance Testing
- Technical Support
- Schematic reading
- Software Installation
- Hardware Installation
- Coordinating projects
- Customer Service
- Control systems
- Managing projects
- Customer Management
- Electrical Engineering
- Diagnostics and troubleshooting
Timeline
Field Service Engineer
Pellerin Milnor Corporation
05.2005 - 09.2014
Field Service Engineer
Ellis Corporation
05.1998 - 04.2005
Field Service Engineering
American Laundry Machinery, Inc
05.1973 - 04.1998
Associate of Applied Science - Industrial Electricity
Ohio College of Applied Science - U of Cincinnati
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