DONALD MACHACON

• Provide guidance and assist sellers and buyers in marketing and purchasing property for right price and under best terms
• Appraised property values, advise clients on market conditions, prices, mortgages, legal requirements, and related matters
• Earned prestigious award for Highest Sales Volume and Number of Transactions in 2018
• Received over 90 clients served receiving 90 clients served receiving 75 5-star reviews and earning Most Reviewed Agent Award in 2017, 2018,
• Applied effective time management techniques to meet tight deadlines
• Developed strong organizational and communication skills through coursework and volunteer activities
• Proved successful working within tight deadlines and a fast-paced environment
• Resolved problems, improved operations and provided exceptional service
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue
• Resolved client concerns related to home purchases to maintain high satisfaction ratings
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
• Conducted comprehensive market analysis to identify opportunities for investors

• Managed Miami-Dade and Monroe Counties 1st Foster Parent Mentor Program
• Hired, supervised and directed 12 foster parent mentors
• Assigned newly trained foster parents to mentor and determine directives / objectives to improve retention
• Provide support and crisis intervention, including situations such as placement disruptions, abuse investigations, and foster care referrals
• Resulted in 98% Foster Parent retention rate when compared to 50% in Florida in 2013
• In its first full year of existence ranked 2nd in Florida
• Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results

• Managed daily operations of dependency case management unit which identified and assessed client and family needs of minors after removal by D.C.F
• Supported and enhanced staff’s ability to perform their jobs by teaching and modeling technical knowledge and skills, work management, and communication and conflict management skills
• Within 6 month period moved unit from ranking of #6th to ranking of #(1)in Florida
• Implemented quality tracking system of case management case load directives within unit that resulted in improved employee retention rate and overall team performance
• Demonstrated high level of initiative and creativity while tackling difficult tasks
• Identified issues, analyzed information and provided solutions to problems
• Excellent communication skills, both verbal and written
• Demonstrated strong organizational and time management skills while managing multiple projects
• Resolved problems, improved operations and provided exceptional service

Responsible for initiating, planning, timeline management, scheduling, team formation, case assigning and case closure. Direction and oversight of regional results – tracking and analysis, revenue reports to determine case management directives and State mandated procedures. Managed, trained, and mentored, staff of specialized case managers in the only Dependency Drug Court Units in Florida.

• Resulted in 60% Reunification Rate when compared to 20% in Florida
• Generated 40% of Agencies Revenue
• Excellent communication skills, both verbal and written
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Proven ability to develop and implement creative solutions to complex problems
• Reviewed presented documents for compliance to standards.
• Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.

• Responsible for development of research, documentation of evidence, timeline management, and reporting of mainly real estate fraud investigations
• Investigations/audits included interviews, surveillance, report writing, database research, locating persons, interviewing persons, and other investigative duties for company as 1099 self-employed entity
• Became # number 1 Investigator in Florida area for Nation Wide Company
• Responsible for locating individuals and conducting 75% of interviews and completing reports within time allotted frame 100 % of all cases

• Responded to allegations of abuse, neglect, and abandonment to children, determine findings and enter information into FSFN information system. Analyze, interview and determine immediate risk of children who are or could be abused and make life altering decisions whether removal of children from parents or guardians was deemed necessary. Responsible for supervision of 6 Child Abuse investigators in Institutional Abuse Unit.
• Promoted to Institutional Child Abuse unit within 6 months of employment
• Consistently achieved 100 % commencement rate within 24 hour or immediate time frame. Achieved and Completed 100 % Risk assessment and case closure within institutional unit allotted time frame within institutional unit.

• Completed extensive backgrounds and due diligence investigations for offshore international bank
• Developed compliance and high-risk intelligence reports of high-net-worth clientele for prevention of money laundering infiltration
• Managed, budgeted and implemented several ground transportation companies located in South and Central America
• Researched sources of information and identified work objectives with global security management team
• Developed, enhanced, and maintained Executive Protection Program reducing costs of executive travel by over 35% in 2008
• Co-developed and streamlined company background investigations and in house background program which resulted in overall cost reduction
• Provided support to Legal, Audit, Safety, HR, IT and other business units with risk assessments, security awareness, risk mitigation, and due diligence reports which reduced overall costs and increase of revenue.

• Responded to allegations of abuse, neglect, and abandonment to children, determine findings and enter information into FSFN information system
• Analyze, interview and determine immediate risk of children who are or could be abused and make life altering decisions whether removal of children from parents or guardians was deemed necessary
• Consistently achieved 100 % commencement rate within 24 hour or immediate time frame
• Achieved and Completed 100 % Risk assessment and case closure within institutional unit allotted time frame.
• Remained objective in handling each case, especially when children and families were in high-stress situations
• Devised and implemented safety plans for children suspected as victims of abuse or neglect
• Implemented research-based interventions and strategies to support positive behavior and social-emotional development
• Documented data and completed accurate updates to case records