Donald Nelson
Antelope,CA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Driver Support Dispatcher
Club Fleet Sacramento
10.2018 - Current
- Per-qualified all Calls to unsure that the right equipment was sent .
- Closely monitored dispatch board to triage and prioritize over 30- 90 daily calls.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Daily training of new staff on loan to cover Support while on Light Duty .
- Providing daily feed back to Team Leads to better strengthen the response times. Supplied information to resolve Corrective feed back when needed to improve a driver work performance.
- Engaged with Driver and Lead Staff on daily basis
- Assisted in Training both Drivers and Lead Staff in D3, Bring and D3 Call Receiving protocols .
- Learned the New Dial pad system and started teach the Drivers how to install and use to this system
- Set up instructional conversation to learning the new Way point system to help drivers to change call states to make the response time better for Members .
- Engaged with both Shift leads and Team leads to resolve issue that a raised with Dispatching states or response time or productivity percentage.
Tow Truck Driver
Club Fleet Sacramento
10.2018 - 09.2020
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Fastened chains, straps, covers and binders to secure load during transit.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Invoiced, collected monies due and settled accounts with shippers each day.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated Wheel Lift and Flat Bed trucks
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Answered roadside assistance calls for tows and other vehicle support.
Education
Associate of Applied Science - Theology
William Samson University
Virginia, NE07.2021
Associate of Science - Animal Husbandry
UC Davis
Davis, CA06.1989
Associate of Science - Agricultural Business And Management
UC DAVIS
Davis, CA06.1988
Skills
- Schedule Coordination
- Closing Tickets
- Delivery Procedures
- Prioritizing Calls
- Customer Relationship Management
- Training New Hires
- Microsoft Office
- Call Center Software
Certification
CHP Tow Cert Class
Hazard - OSHA
Water Rescue
CPR Instructor
Level 1 First Responders Haz Mat
Timeline
Driver Support Dispatcher
Club Fleet Sacramento
10.2018 - Current
Tow Truck Driver
Club Fleet Sacramento
10.2018 - 09.2020
Associate of Applied Science - Theology
William Samson University
Associate of Science - Animal Husbandry
UC Davis
Associate of Science - Agricultural Business And Management
UC DAVIS