Donald Brian Durham

Managed retail shipping center and employees

Scheduled freight shipments

Responsible for supply orders

Managed corporate accounts

Filed damage claims with follow up

Employee training

Established and maintained customer relations

• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Prepared documents for customers, submitting and overseeing through each step of closing process.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Submitted loan applications to underwriter for verification and recommendations.

Worked in house for Encompass Insurance managing car rental claims for insured and claimants

Worked closely with claims adjusters and body shops on repair progress and rental extensions

Liaison between Enterprise and Encompass