Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donald W. Cassell III

New Port Richey,Florida

Summary

Enthusiastic and personable Sales and Customer Service professional with expertise in communication and reliability. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales and Service Representative

Delaware Elevator
02.2018 - Current
  • Develop and grow maintenance/repair territory by procuring leads and signing up new customers to long term service agreements, as well as suggesting billable upgrades and repairs for existing accounts.
  • Manage customer accounts to keep up customer satisfaction for long term business.
  • Regularly communicate and work with service technicians as well as the service manager to stay in the loop of what's happening on the day to day.
  • Promptly respond to all inquiries and requests from prospective and existing customers which would involve setting up site surveys and/or proposing a repair.
  • Develop empathetic and personal long term relationships with property managers, board members and engineers.
  • Generated new leads through networking and attending industry events like trade shows.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Vice President

Classic Elevator Systems
02.2011 - 02.2018
  • Took care of a small maintenance route, in which I conducted preventive maintenance and inspections.
  • Mechanic's assistant/helper on a variety of repair, elevator modernization, and new installs, both commercial and residential.
  • Sales, customer communication via email, invoicing, quoting repairs and new contracts were all my responsibility.

Education

Associate of Arts -

St. Petersburg College
Clearwater, FL
02.2012

Skills

  • Effective communication
  • Sales techniques
  • Organizational skills
  • Attention to detail
  • Customer service
  • Client retention
  • CRM software proficiency
  • Product knowledge
  • Lead Prospecting
  • Competitor Research
  • Account Management
  • Relationship Building

Certification

  • Certified Elevator Mechanic - Florida CC3467
  • Certified Elevator Technician (CET) - National Association of Elevator Contractors (NAEC) ID 18-00162

Timeline

Sales and Service Representative

Delaware Elevator
02.2018 - Current

Vice President

Classic Elevator Systems
02.2011 - 02.2018

Associate of Arts -

St. Petersburg College

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Donald W. Cassell III