Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Donavon Rolison

Parker,CO

Summary

Energetically exceeded service goals at Sam's Club, showcasing a strong work ethic and expertise in complaint handling and performance tracking. Mastered POS systems and billing adjustments, significantly enhancing customer satisfaction. Skilled in cross-selling, I bring a blend of hard and soft skills vital for driving sales and fostering positive customer experiences.

Overview

1
1
year of professional experience

Work History

Frontline Member Associate

Sam's Club
Aurora, CO
06.2024 - Current
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Managed cash transactions efficiently and operated the POS system.

Education

Smoky Hill High School
Aurora, CO
05-2026

Skills

  • Complaint handling
  • Performance tracking
  • Goal oriented
  • Pricing and billing
  • Service appointment scheduling
  • Cross-selling products
  • Product sales
  • Telephone system management
  • Hospitality and accommodation
  • Strong work ethic
  • Professional appearance

Affiliations

  • I am apart of Hosa, Japense honors club and track and feild

Accomplishments

  • I completed the Colorado health carrers program

Timeline

Frontline Member Associate

Sam's Club
06.2024 - Current

Smoky Hill High School

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Donavon Rolison