Donell Gray
Topeka
Summary
Dynamic Billing Specialist with a proven track record at ONE Gas, adept at resolving complex disputes and enhancing customer satisfaction. Skilled in data entry and conflict resolution, I proactively identified billing errors, ensuring accuracy and efficiency. Recognized for improving team collaboration and optimizing workflows in fast-paced environments. Strong communicator with passion for helping others.
Overview
11
11
years of professional experience
Work History
Billing Specialist
ONE Gas
05.2019 - Current
- Resolved complex billing disputes through thorough investigation and customer communication.
- Conducted audits of billing records to identify and rectify errors proactively.
- Researched and resolved billing discrepancies to enable accurate billing.
Forklift Operator
Frito-Lay
12.2018 - 04.2019
- Operated forklifts to transport materials efficiently throughout the warehouse.
- Conducted regular equipment inspections to ensure proper functionality and safety compliance.
- Assisted in inventory management by accurately tracking stock levels and locations.
- Collaborated with team members to coordinate shipping schedules and meet delivery deadlines.
Warehouse Operator
Louisiana Association for Blind
02.2015 - 11.2018
- Operated material handling equipment to efficiently transport goods within warehouse.
- Collaborated with team members to optimize workflow and improve productivity.
- Assisted in training new employees on warehouse procedures and equipment operation.
Education
High School Diploma -
Dunbar Vocational High School
ChicagoSkills
- Customer service
- Data entry proficiency
- Decision-making
- Problem-solving
- Conflict resolution
- Data research
- Time management
- De-escalation
Timeline
Billing Specialist
ONE Gas
05.2019 - Current
Forklift Operator
Frito-Lay
12.2018 - 04.2019
Warehouse Operator
Louisiana Association for Blind
02.2015 - 11.2018
High School Diploma -
Dunbar Vocational High School