DONESHA BOWERS
Rome,GA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
20
20
years of professional experience
Work History
Case Manager
DFCS
02.2017 - Current
- Assist families that are in need of different services
- Performing investigations/problem solving
- Protecting, removing and sometimes placing children
- Working with many different agencies
- Filing paperwork and attending court
- Managing many different cases
- Answering job cell phone in a timely manner.
Paraprofessional
Cobb Schools
10.2015 - 08.2016
- Working in an AU classroom
- Assist the teacher with children
- Assist while in halls and during specials
- Assist children on bus in afternoon.
Clerk/Cobb Clinic
Cobb/Douglas Clinic
11.2008 - 04.2014
- Responsible for opening clinic daily
- Answered phones in a timely manner
- Scheduled and cancelled Doctor’s appointments
- Count and deposited money when needed
- Data entry.
Clerical/machine operator
Iron Mountain
12.2007 - 08.2008
- Answered phones in a timely manner
- Data entry
- Filed insurance paperwork
- Operated machines that bend and formed different products out of metal and aluminum.
Account Representative
Well Care
08.2006 - 11.2006
- Assisted 50-100 clients per day taking in-bound calls
- Helped resolve medical claims from Doctor’s offices and hospitals
- Multi tasked through four computer systems
- Typed 35 words per minute.
Sr. Social Services
DYFS
12.2003 - 04.2006
- Prepared factual reports
- Performed field audits
- Transport important documents to and from courts
- Supervise parent and child visits
- Transport children.
Education
Bachelor’s Degree in Psychology -
Phoenix University
Atlanta, GA01.2015
Associates Degree in Para Profession in Education -
Phoenix University
Atlanta, GA01.2011
Certified Medical Assistant/Phlebotomist -
Barclay Career School
East Orange, NJ01.1999
Skills
- Time Management
- Documentation And Reporting
- Problem-Solving
- Customer Service
- Case Management
Timeline
Case Manager
DFCS
02.2017 - Current
Paraprofessional
Cobb Schools
10.2015 - 08.2016
Clerk/Cobb Clinic
Cobb/Douglas Clinic
11.2008 - 04.2014
Clerical/machine operator
Iron Mountain
12.2007 - 08.2008
Account Representative
Well Care
08.2006 - 11.2006
Sr. Social Services
DYFS
12.2003 - 04.2006
Bachelor’s Degree in Psychology -
Phoenix University
Associates Degree in Para Profession in Education -
Phoenix University
Certified Medical Assistant/Phlebotomist -
Barclay Career School
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