Dong Bin Kim
Ridgefield,NJ
Summary
Dedicated Front of the House with 4 years of experience in providing excellent customer service. Good communicator and listener, able to understand customer needs and resolve issues effectively. Committed to delivering accurate and efficient transactions. Looking to utilize my skills and experience to contribute to the success of a customer-focused organization.
Overview
6
6
years of professional experience
Work History
Manager
Pelicana Chicken
10 Dempsey Ave, Edgewater, NJ 07020
04.2022 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Received offers to be part of the headquarters as a store manager, demonstrating exceptional leadership and management skills.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front of the House
Paris Baguette America
408 Broad Ave, Palisades Park, NJ 07650
04.2017 - 08.2020
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Welcomed customers and offered assistance upon store entry
- Find the product the customer needs and describe about the product
- Received offers for manager or higher positions
- Make an reservation of large quantity of items for catering or special holiday item
- Maintain store cleanliness and restock for morning shift
Education
High School Diploma -
Ridgefield Memorial High School
04.2018
Skills
- Operations Management
- Team Leadership
- Performance Evaluations
- Schedule Preparation
- Staff Management
- Marketing
Languages
English
Professional Working
Korean
Full Professional
Timeline
Manager
Pelicana Chicken
04.2022 - 04.2023
Front of the House
Paris Baguette America
04.2017 - 08.2020
High School Diploma -
Ridgefield Memorial High School