Summary
Work History
Education
Timeline
Websites
Skills
Overview
Generic

Donielle Shannon

Holbrook,NY

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting, profitability and operational improvements. Proven leader with keen ability to assess and reduce costs without impacting quality of products and services. Motivational and inspiring team leader with expertise in scheduling, customer relationship management, employee morale and inventory control.

Work History

Health and Wellness Coach

Optavia
Holbrook, NY
05.2018 - Current


  • Training and mentorship of new coaches on sales techniques, systems, tools, client acquisition and retention, social media, goal setting and effective communication.
  • Increased team sales 2019-2020 by over 40% by effectively attracting and training new coaches
  • Present health education talks at training work shops both virtually and in person.
  • Provide weekly coaching support virtually to clients to maintain positive relationships, ongoing development and customized care
  • Communicate sales promotions to customers to grow average customer account size and maintain strong revenue streams.

General Manager and Trainer

CHOP'T CREATIVE SALAD COMPANY
New York, NY
10.2014 - 11.2018


  • Increased sales by 10% for 2 consecutive years and drove KPI's into top 5% of the company by identifying areas for sales growth.
  • Reduced labor by 1.5% and food cost by 2% year over year by increasing productivity through cross training, development of team members and assessment of procedures.
  • Promoted 2 team members to shift leaders, 1 shift leader to manager, 2 managers to AGM and 1 manager to GM in 12 month period.
  • Trained and developed new restaurant Managers and members of Head Quarters on company standards and operations
  • Partnered with CEO and spearheaded pilot program for local schools in NYC to educate students on healthy and food options and promote healthier eating programs for children in schools.


General Manager of Operations

VAPIANO NYC
New York , NY
09.2013 - 10.2014


  • Identified, trained and developed 5 existing team members to shift leaders, 2 line cooks to kitchen supervisors, 1 supervisor to kitchen manager and 1 manager to AGM within 3 months.
  • Developed local marketing strategies to build sales and create loyal guest base resulting in increase in weekly guest count by 15% in 3 month period.
  • Created structure and systems for inventory resulting in reduction of food cost by 3% within 6 months.
  • Reduced monthly hourly overtime from $17,000 to $2,000 in 3 month time frame with focus on hiring, scheduling and training
  • Increased productivity by 1.5%, person average by over $2.50 and guest count average from 700 to 870 guests per day within 4 month timeframe
  • Generated customer satisfaction surveys to analyze results into action plans to increase guest loyalty.

Managing Partner/General Manager

CHILI'S GRILL AND BAR
Long Island, NY
01.2010 - 08.2013
  • Forecasted, budgeted and managed P&L, analyzed trends and monitored customer behaviors to serve as predictors for future actions.
  • Mentored Associates to advance into Supervision and Management resulting in 5 direct reports being promoted to General Manager within 3 year span.
  • Chosen to be a mentor in Chili's Women in Leadership Forum
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Coached team members on techniques to exceed sales, per person average and guest count .
  • Reduced labor costs by $7,000 per year by reworking schedules, operations standards and workflow
  • Directed strategic initiative that improved team productivity by 20%
  • Led Management Team upgrades, elevation of standards, strengthening financial results

Education

Associate Of Occupational Studies - Hospitality Management

Katharine Gibbs School
New York, NY

Timeline

Health and Wellness Coach

Optavia
05.2018 - Current

General Manager and Trainer

CHOP'T CREATIVE SALAD COMPANY
10.2014 - 11.2018

General Manager of Operations

VAPIANO NYC
09.2013 - 10.2014

Managing Partner/General Manager

CHILI'S GRILL AND BAR
01.2010 - 08.2013

Associate Of Occupational Studies - Hospitality Management

Katharine Gibbs School

Skills

  • Leadership
  • Building Customer Trust and Loyalty
  • Hiring and Onboarding
  • Financial Management
  • Training and Development
  • Public Speaking
  • Strategic Planning
  • Managing Employee Relations
  • Food and Beverage Management
  • Team Building
  • Mentorship

Overview

13
13
years of professional experience

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Donielle Shannon